We made the long trek to the venue, spent some money on merchandise, drinks/food and then found out that the artist we were there to see was a no show. When you mess up, that's your problem not stubhubs and not the original sellers. I asked them to email me a screenshot proving that they had reviewed and saw this and asked to speak to a manager. At NO stage did they advertise this game as a TBA or TBC date and time. I have been attempting to contact you several times regarding ticket order #553613638. I agree. He reportedly paid $120 per ticket. When I received the tickets it is stamped on them in large lettersStudent ID required! Buy sports, concert and theater tickets on StubHub! The staff there told me to make a line to get my actual ticket printed and after I made the long line they told me to go outside to get it printed. New York Mets Ticket Policies for Impacted Games | New York Mets - MLB.com StubHub changes its refund policy during COVID-19 pandemic, how you can i have tried to call several times but have been on hold >3 hours on 2 occasions. OK, I think this show has been rescheduled to September 7, 2022. After another hold the rep told me the manager said the same thing. When I have bought in the past, those PDFs were made instantly available because StubHub already had them. Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. I notified a chat type person immediately to tell her I made a mistake. I purchased tickets through StubHub today and after I purchased it stated that the tickets were in an alcohol free section. As a marketplace, we act as an intermediary for buyers and sellers. Make the best possible case for yourself. It is taking Stubhub about 120 days to process refunds. NOTHING. I have reported this sale as fraudulent to my cc company as the 200% mark up is outrageously criminal. 01-24-2022 11:26 AM. He was waiting for someone else to send them to him. StubHub changed its fine print on March 25, offering most customers just a credit. Current Ticket Policies: Subject to Change*. Worst Ever. Read this advice or complain & cry later on.. If you are eligible for a refund you can get a refund over the phone or via email.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_11',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); The terms and conditions will apply to refunds. Called for a refund and they won't give me one and the manager hung up on me. They charged my account even after I transaction. I personally don't mind companies offering this as an option, but the option of a full refund as per the terms when they purchased the ticket should also be . Then they told me that it would be 7 days before I would get my money back I told him had 3 days to get my money back. If you sell on Stubhub they will waive the sellers fee. The cookie is used to store the user consent for the cookies in the category "Analytics". The tickets are wrong ones worth $148 each!! You can resell your ticket using either an app or a PC. DO NOT let Stub Hub take advantage of you! Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. I would've been able to see Chris Brown. They said the money had already gone to the seller which is pure BS. No money back, no excuse as they claim this is the seller fault who mixed the tickets.. My 500 USD are already there for 1 month. follow the steps below.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-2','ezslot_12',158,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-2-0'); StubHub makes the final decision on whether or not you are eligible for a refund (including any shipping/handling fees). StubHub is a global marketplace and our policies vary by region, in line with local guidance. Save my name, email, and website in this browser for the next time I comment. Stubhub knows it's a lie, but they don't bother to let people know their tickets are not the same as the ones you could get from the event holder. If these are not available, you will likely get a full refund. Seems to me that the terms that were in place when the tickets were purchased are the terms you MUST abide by. StubHub Class Action Alleges Unlawful COVID-19 Refund Policy If she reschedules your tickets are good for the new date and you can attend or sell your tickets. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. Customers say yes, >> JANUARY 24, WE PURCHASED THE TICKETS. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. I have waited 18 months for The Rolling Stones to actually play and the drummer just died and they still haven't cancelled it so I can receive a refund and I cannot attend due to kidney transplant. Unless they change their cancellation policy and stop selling double-sold tickets, don't ever deal with these crooks. We have gotten the run around from the time the race was canceled we were told you will get an email that never happened they said they are paying us back for the tickets and a certain % by September guess what it's the 15th, Your policy for Covid 19 returns is unacceptable. Outside of the US and Canada, fans are defaulted to a refund. "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. StubHub won't give refunds for canceled events, just 120% site credit THE COMPANY LOOKED INTO THOSE EVENTS, BUT IS INEXPLICABLY STANDING BY HIS POLICY OF pOFFERING ONLY STORE CREDIT. The secondary site went on to note that as soon as cancellations ramped up a few weeks ago, they were the first in the industry to offer a coupon worth 120% of the ticket valule, which will be a default option in the Canada and U.S. We're not refunding money at this point,'" Cormier said. I will never use StubHub again. I am quite dissappointed. It is at StubHub's discretion to give you a voucher for a future event or credit you with a rain check instead of giving you a direct refund to make up for you not receiving the tickets you made a valid purchase for in a timely manner. You can get a refund from StubHub by calling their customer service line. I purchased a Citi field parking pass for Mets opening day. I should be given a refund! People have lost their jobs left and right and you are holding on to countless amouts of ticket money you never had to pay the entertainers for because the show did NOT happen. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. I will be putting a hold on my credit card for the tickets and they can fight me. Levi's Stadium Ticket Policies - San Francisco 49ers Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. I'm upset at this it's fraud, Just want your attention. This is pure fraud. StubHub Faces Lawsuit for Changing Refund Policy in Wake of COVID-19 According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. How to contact the seller. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. I haven't seen anything yet like an e-mail or credit so I will see if I can find other info. Up the food chain with a supervisor, still nothing. I feel a big lawsuit brewing #stubhub pic.twitter.com/fa3gFUDx2d, Jared Rangel (@Jaredrangel) March 29, 2020, Back on the 12th of March, @StubHub had said they would give the option to refund money for events canceled. StubHub to Refund Over 75k Customers for Events Canceled During the I emailed them screen shots proving there was no such disclosure. I don't have "proof" because stub hub transferred these tickets and took my access away from them. StubHub's Changing Refund Policy Under Fire - NBC Boston i have tried to call several times but have been on hold >3 hours on 2 occasions. I contacted StubHub who assured me that the disclosure was there as a part of my purchase and as a part of my listing. My order for $402.19. I don't have much faith that she will have a valid ticket to attend or that I will be receiving a refund. This doesn't make any sense and I transferred these tickets way early on before COVID. Site says venue will honor original ticket but when i click on view tickets nothing there! Who should shoulder those cancellation costs? I called them within minutes to inform then that they made a mistake and their position was nothing they could do, no order cancellation, nothing. These returns could mean so much to so many people, myself included, as to a difference as food or rent. Might i add, i also paid an extra fee to have the tickets sent to my email immediately and I even printed them out. From that StubHub wallet page you can request a refund instead of keeping the credit. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. We were able to register one wristband, but not the other. Problem is, I'd be wearing the "lost" one and would then be denied entry. I explained that I will NEVER purchase tickets from stubhub again and I will make sure my and friends do NOT purchase from stubhub again. STATE LAW SAYS IT IS A DECEPTIVE TRADE PRACTICE "TO FAIL TO PERFORM ANY PROMISES MADE TO A BUYER IN CONNECTION WITH THE REFUND." Certainly they can see that my ticket barcode was not scanned somehow. No. We also use third-party cookies that help us analyze and understand how you use this website. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. Honor yours. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund Sell tickets safely and securely: It's free to list your tickets Set your price and adjust it at any time before your tickets sell So I went ahead and purchased another pass the day of the game and ofcourse I had to spend more money. I'm not paying $176 when stub hub messed up my order. Apparently they have a flawed process where the seller can cancal the trnasaction even though the funds were already paid. judging from this forum and their lack of security measures for buying and selling tickets in general 8 doubt I'll ever get my money back. They cancelled this year again; I just wish I could simply get a refund for my ticket and shuttle because it is considered a cancelled event on their end, but you guys keep honoring the tickets. I lost my tickets. 01-30-2021 01:41 PM. BEN: THE ATTORNEY GENERALS OFFICE SAYS IT RECEIVED ABOUT 100 COMPLAINTS FROM MASS RESIDENTS REGARDING STUBHUBS POLICY CHANGE. My credit card can do refunds up to 60 days which of course is passed. Received only one of two tickets in one package. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. Wow. It not I guess it is small claims. In Stubhub's response to coronavirus-related cancellations, (updated on April 10) the company is offering customers a coupon for 120 percent of their original order if their event has been. I agree I do not like their return policy. Stubhub is assuming that I will want to attend another event some time in the future and that they can hold my money until then. The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. Next time I am going to use a credit card gift card to secure my account so that they can't behave this way. Analytical cookies are used to understand how visitors interact with the website. I selected a particular date for a Broadway show. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. We were not the only ones. Their tech team looking into it or b.) Your service is terrible and not worth the fee. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. I wish I had read this before buying. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. Everything Everywhere All at Once Sweeps Spirit Awards, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. 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StubHub to refund canceled events after pandemic complaints - USA TODAY I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. I again attempted to cancel those tickets and again was told that I had to resell them in order to get my money back. This will now be our default option in Canada and in the US. 2023, Hearst Television Inc. on behalf of WCVB-TV. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. Anonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services. Other sellers may take a case-by-case policy. StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money Too late to purchase decent seats. while we were at work. This needs to be refundable (and not just replacement tickets of same price as I will get seats I do not want). I asked for proof that it showed on the original order (I was pretty sure it was not) and I asked for screenshots proving this. This company is a scam and I would have told my mom to buy the tickets from Ticketmaster, but she didn't see them on there. BEN: GARY HEADED TO STUBHUB WHEN HE WAS READY TO BUY HIS TICKETS TO BON JOVIS TOUR STOP IN BOSTON. "I finally got a supervisor on the line and he said 'No. Stubhub is such a ripoff. This cookie is set by GDPR Cookie Consent plugin. Most of us didn't leave yet! I don't even have an account, never purchased tickets but some thief stole my card info. Your email address will not be published. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? They take your money for tickets they don't even have yet and promise to deliver the day before the show - in my case 6 months away! Nikki isn't available at the moment, but I can confirm that we haven't gotten any updates yet from the Coachella organizers about cancellation.
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