dnata customer service agent interview

I have learned a great deal from both public and private work. 1.Technical 2 technical 3 managerial 4 hr thats it , - quipe de rh sympa et l'coute, mais lent l'heure de traiter des documents en general. "We recently had a big project within our work center. Prepare yourself for your interview at dnata by browsing Interview questions and processes from real candidates. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, All Qa realated question manual test cases, Its all about situation. Discuss the importance of safety, and what it means to you. The two sectors bring their challenges, so it is difficult to choose a preference. Lack of benefits. how do you handle your stress in a difficult time? Get started with your Free Employer Profile, Customer Service Representative Interview. 3 round of interview. Offering ground handling, cargo, travel, and flight catering services in 35. We seek the highest quality of customer service for you, at every stage of the dnata experience, regardless of your goal, destination, or needs. Sorry I couldn't remember the acronym for one! Excellent time management skills combined with a superior knowledge of the customer service industry . 1.Technical 2 technical 3 managerial 3 round of interview. I feel that this role with Dnata is a perfect next step in my career right now, but I also see room for future career growth here. ", Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. The interviewer would like to confirm that you have a genuine interest in transportation infrastructure. - collgues de tout type comme par tout. Assure the interviewer that you can handle these types of difficulties with professionalism and poise. "I do feel that I am a personable individual, but I won't always be everyone's cup of tea. Fax:+971 4 3166144, dnata Cargo Contact us here. Here are some sample questions: - When would you like to have this position filled? The you ill have a hirevue interview. You will be given certain situation and how will you over come and the outcome, An example of a difficult situation you fixed, Get started with your Free Employer Profile, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. This success showed me that I could dedicate myself to my career, and reach the goals that I set for myself. Followed by 2 technical ,1 managerial round. Think about what bothered you about this person and how you were affected by their behavior. Interview questions and answer examples and any other content may be used else where on the site. Glassdoor users rated their interview experience at. This approach will show the interviewer that you are open to coaching and willing to expand your knowledge to make yourself the perfect fit for Dnata. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Candidates applying for GHA had the quickest hiring process (on average 1 day), whereas Baggage Handler roles had the slowest hiring process (on average 14 days). Clark Freeport Zone Nous sommes dsols pour la gne occasionne. Dubai Once You Subscribed, Don't Forget To Verify It From Your Email Address. In that interview you will have a 60 multiple choice questions which is mainly about grammar then you will have 6 situational type questions then you will have to play 2 games, Interview first then multiple tests online based on numbers and shapes, games included English test was also included A last interview with hiring manager which led to an offer letter, Anonymous Interview Candidate in Bangalore, I applied through college or university. Get More Information About Our Dnata Interview Questions. Research the company online to discover any opportunities for future growth. Si continas viendo este mensaje, "Overall, my career has progressed a touch slower than I would have liked. Read more interview questions at dnata. Please fill in the following fields with proper details. Employee engagement went up, and some powerful connections were made. Interview questions were first added on September 15th, 2012. I interviewed at Dnata (Manchester, England) in Oct 2022. Aydanos a proteger Glassdoor y demustranos que eres una persona real. There were a few key takeaways from this experience. Vocational or Diploma (12+2 or equivalent) desirable but not required. ", "That is a great question, and I appreciate that you consider continued education options for your employees. Show the interviewer that you are a motivated individual by telling the interviewer about a specific time that you took the lead on a demanding project. Talk to the interviewer about a time when you have been able to stretch company resources. The process took 4 weeks. First, we get everyone off to a common start. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. real person. "I completed my Engineering degree in 2011 from University of Florida. With that said, I can certainly work in an unpredictable environment from time to time. Close your answer by asking the interviewer if they would like to see you take a particular course. The process took 1 week. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. enva un correo electrnico a First, we get everyone off to a common start. Disgusting - accusations of chating an interview which knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. My criminal record is clean as is my drivers' abstract. Please help us protect Glassdoor by verifying that you're a Glassdoor users rated their interview experience at Dnata as 57.1% positive with a difficulty rating score of 2.43 out of 5 (where 5 is the highest level of difficulty). How candidates got an interview. - How long has this role been vacant? | Learn more about Muhammad Shofiyan Abdul Aziz's work experience, education, connections & more . "I have never been told to lie to a fellow employee or supervisor on the job. Overall, I would say that my greatest work accomplishment is the positive reputation that I have in this industry.". Talk about your education experience and be sure to highlight any areas of excellence. ", "I am accustomed to working in an unpredictable environment and tend to prefer that pace. If you have an expense account or resource allowance, it is very respectful to the company to be as thoughtful with that allowance as possible. message, please email Free interview details posted anonymously by Dnata interview candidates. Interviewed through hireview app. dnata is one of the worlds largest air services providers. Relax for a minute and collect yourself- Organize your tasks by which ones you can complete independently and which ones you need help with- Take sufficient breaks so you do not exhaust yourself - Communicate your struggles with your leadership or team". The process took 1 week. The most reliable source that I utilize is 'Transport Topics.' The process took 4 weeks. Asked November 17, 2022 Work on ramp and other assigned duties like ramp coordinating Answered November 17, 2022 Answer See 3 answers How many rounds of interview for customer service agent Asked April 24, 2018 There are 3 rounds of interview. If so - be sure to mention those achievements as well! "Thank you for asking - I do have a few questions. Just yesterday I headed up the installation of a new software module. Even if you're not leading a team, you can still demonstrate the qualities of a leader! This site uses cookies. I admire the creativity and unconventional thinking in business and arts.". Briefly share with the interviewer how you stay up to date on current events related to Dnata. I submitted my application through email. However we know that its what we do afterwards that makes all the difference to them achieving their full potential. Often we will leave the tasks that we don't like for last in the act of procrastination. Onboarding new employees is an expensive and time-consuming endeavor for any employer. ", "If you do not have any post-secondary experience to talk about, then you can certainly discuss any on-the-job training you've completed including workshops, courses, and certifications. "Even though it can be difficult to hear criticism, I always pause before I respond and take time to think about it first. We should prepare about our self very well, I applied online. Dubai Ops round was very interesting with lot of questions about GDS, airline codes, capitals etc. - What do you see as the biggest change in this industry over the past 3 years? I believe there are always opportunities for leadership - you have to keep your eyes open! Our Pilot and Crew Services Crew transport service Crew hotel accommodation An escort through immigration and security Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. I come from a similar environment and found that I could be very productive when there was the ", "I work best in an environment where a positive and healthy culture is encouraged. to let us know you're having trouble. Positive attitude with a natural ability to provide excellent service in a team environment, and when dealing with people from many cultures. Have a question or concern? I interviewed at Dnata (Dubai) in Sep 2022, I don't know how i got rejected,luck played its part, i didn't get enough time to express myself in the interview.it was so late at the evening, i think the interviewers were in a hurry, and i was the last to get interviewed, Anonymous Interview Candidate in Bangalore, I applied through college or university. I take good care of myself and prioritize my workload to maintain a healthy balance in my stress levels. My biggest take away from my post-secondary experience is my knowledge of public infrastructure as well as the project management skills that I acquired. Discuss any coursework that you would like to take and be sure to mention any continued education opportunities that you have recently taken if any. I appreciate diversity in the workplace! ", "My current company does not utilize any team-based messaging applications, but I am familiar with the team and project-based management programs such as Trello and Wrike.". Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. This training includes topics on transportation management, government policy and workplace safety.". Perhaps you earned individual awards, accolades, or scholarships. malheureusement, ambiance toxique en general, focus: l'argent, I applied through other source. I have held a couple of positions that didn't offer the growth and learning that I was expecting; however, I have bounced back nicely. This question challenges you to think about how you act as a leader in your daily life. What stood out to me was the enthusiasm of your team when I first applied here, and also the fact that you recently won the coveted Transportation Leadership Award. The main issue is that despite being a company that works almost exclusively in aviation no flight benefits are offered. Candidates applying for Customer Service Associate had the quickest hiring process (on average 1 day), whereas Line Maintenance Mechanic roles had the slowest hiring process (on average 240 days). "In my previous position, I did have a coworker who didn't pull their weight which created more work for the rest of the team. Staying on deadline is very helpful, and I will delegate when necessary to alleviate some stress. The topics included energy efficiency and recycling.". ", "Without safety in the workplace, there would be complete chaos. If I could take any related coursework, I would choose to learn more about transportation systems for public travel. The typical Dnata Customer Service Agent salary is 16,026 per year. I interviewed at Dnata (Manila, Manila) in Nov 2022. Completing pre-boarding checking procedures before passengers and flight board planes. Without a healthy work environment, morale will be low which creates an environment that fosters accidents and low productivity. {%selectedMarker.postalCode%}, Tel:{%selectedMarker.telephone%} I am best versed in Brosix, AOL Instant Messenger, and Freedcamp. "For the past four years I have been working with ABC, in the private sector. I applied online. One shouldn't go without having a geographical knowledge, GDS Commands and codes of airline, city, currency, and countries locations. - Is there anything from my background and experience that I can clarify for you? Are there particular types of situations that you find distracting? Si continas recibiendo este mensaje, infrmanos del problema Ci I am proud of my 3.90 GPA. "In additional to my regular responsibilities, my previous employer also asked me to be the head of our social committee. When workloads increase, stress levels do too. It was cool working in the airport my great experience as customer service agent with DNATA was over 7 years I really love my job I had gained good experience how to handle passengers and to work with team . The interview process at DNATA is long and strenuous as there are many preliminary rounds. Handles excess luggage and collect excess payment. ", "While researching Dnata and the local market I did see that there are a few competitors in our area. They were lively and effective, and sales increased by 23% in the first 90 days of implementation. Lamentamos pelo inconveniente. A waste of my time! Even if you do not consider yourself to be a 'creative person,' there is a chance that you have made creative minded decisions in your career. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted. ", "I try always to create 'what-ifs' because I know that plans change and fail. Talk to the interviewer about your ability to create a variety of potential scenarios. I was also processed for final interview. Skilled in Management, Microsoft Excel, Customer Service, Microsoft Word, and Sales. I was asked what does JSON stand for and got the first two letters (what is this school)? The worst way to answer this question would be to say 'I didn't have the power to change anything in the organization, so I quit.' I would much rather be a dynamic leader. ", "Here are some transferable skills that you may have acquired along the way:- Leading a team - Intricate problem solving - Particular software experience - Organizational training - Time management - Self-motivation - Listening skills- Written communication - Verbal communication - Giving presentations - Training new hires - Hiring or on-boarding- Research". If I were to be asked to lie, I absolutely would not do that. focused in Specialized Sales, Merchandising and Marketing Operations. Vice President, Commercial & Business Development, Modern Slavery Act Transparency Statement. . Interviews at Dnata Experience Positive 72% Negative 14% Neutral 14% Getting an Interview Applied online 48% In Person 14% Recruiter 10% Difficulty 2.4 Average Hard Average Easy Interviews for Top Jobs at Dnata Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) See more interviews for top jobs Plan B is always ready to go.". "When I have a large workload on my plate, I do not stress over the tasks that are in front of me. Review the company website and other online resources to ensure the questions you are asking are not mundane, or redundant. After a week, I was called to report to start my duty. ", "Here are some suggestions on how to handle a large workload:- List your tasks and prioritize them- Think of which tasks add to the company's bottom line, and start there (Closest to the money! . Be enthusiastic when you discuss your long-term career plans! It will also show the interviewer more about your personality, how you like to be motivated, and how to coach you in the future. Productive and and excellent work place. Job Location: Dubai, United Arab Emirates. - What is the company's primary goal for this position in the next 12 months? Last year I was given the opportunity to take a course in A and another in B. Outgoing individual, with a keen interest in the service sector of the aviation industry, supported by work experience and the willingness to learn. Your company is forward-thinking and progressive. pour nous faire part du problme. Help the interviewer to determine which personality type you are by answering this question clearly. There is a chance that much of the information you are going to access could be confidential and you may be assisting with the transport of dangerous goods. ", "I fully understand why a complete background check is required in this field of work. One shouldn't go without having a geographical knowledge, GDS Commands and codes of airline, city, currency, and countries locations. 5 Dnata Customer Service Agent interview questions and 5 interview reviews. Upvote 14. I am not the type of personality to be pushed around on the job. No matter which system you use I am sure that I can pick it up very quickly. It didn't take much time before our manager noticed this particular individual was slacking. M.Roxas Highway Interviewer asked me about 7-8 questions and I got the offer next week after the interview. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. ", "In my first position out of college, I worked with a person who enjoyed gossip in the workplace. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I certainly enjoy the challenge!". The recruitment coordinator immediately called for an initial interview after passing the paper screening. I couldnt complete the last two. Every week there are new volunteers and new individuals with a range of needs. Proficiency in spoken and written English. I also have strong skills in a variety of Microsoft programs such as PowerPoint and Excel. Description of the Company (History, work style, salary etc) Talked one to one in the office Question was introduce myself, currently job role, What is good customer service, I applied online. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I have interviewed for years and been interviewed never felt like I was in school with quizzes that bare no relevance to the role. Sorry I couldn't remember the acronym for one! Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, Tell me about a time you deal with a difficult customer, How do describe your ability of initiative, What language do you speak except English, Tell me about a time you go above and beyond, Get started with your Free Employer Profile, Auxiliar De Rampa/Agente De Passageiros (1). This way, nothing comes back to bite me later on, as the deadline approaches.". It felt great to accomplish so much and receive recognition for my dedication. Downvote 4. Interviewed through hireview app. Perhaps they have multiple departments or locations. A potential employer will often base their offer on your current salary. Would you mind sharing with me your favorite source for transportation-related news?".