ebikemotion error codes ebikemotion error codes

TuesFri: 10am6pm Check charge point and charger. Shop our Selection of Bikes with Ebikemotion Drivetrains, I just bought an Orbea and downloaded the ebikemotion app. Red triangle with a message but I cannot read it because of my eyesight is poor up close. Battery Pack voltage too low. Ensure that the throttle is released and try again. Current supplied by the Battery Pack is too high. Let the battery rest for 2 hours and replace the charger with a new one. You could lower the amount of assistance offered slightly. Eco, Urban and Sport will each offer a slightly different configuration on how much power is offered at each assistance level. 0000010726 00000 n It is worth noting that the app is only compatible with heart rate monitors that have Bluetooth 4.0 protocols. No word from dealer so far. If the system locks, please restart the eBike System. When we first considered branching out into the e-bike market, the brief was not simply to create a range of advanced e-bikes. How long does it take to charge the battery? At least one hall sensor wire of the motor may be damaged or disconnected. The app is compatible with all of the e-bikes in our range. Pink - If the LED displays a solid pink colour, this means that the system has entered 'safe' mode. The throttle may get damaged, so inspect the throttle cable. Update files are available for remote repair, please contact CSG warranty. Restart the eBike System. Never hurts to have 2, but is it really a firmware issue? If the system locks, please restart the eBike System. 0000003248 00000 n I used it all year without issue and then sometime during the winter months of feb until now it stopped working. It's an invaluable tool that enables you to monitor the charging status and other key details of the bike in real-time. If thats true I cant understand how you can interpret the meaning of the colors on the iWoc ONE when you are using any particular mode. 0000009524 00000 n Contact us for further assistance. Electric bike error codes are manufacturer-generated values that represent a particular fault in the bike. Reduce power demand and restart the bike. %%EOF Is the battery and /or motor replaceable? For the full list of error, always consider the manufacturers manual guide. Right: Handlebar-mounted Trio control unit. Now you can solve these minor issues easily and quickly. There is a fault on the power supply sensor. Here you can review the data from previous rides and optimise your training programs by recording, displaying and analysing various parameters. Copy the extracted update files (update_MUT.bin) to the new Drive Unit (MAHLE_UTOOL), which will appear on your computer, and safely eject the new drive on your computer. 204. 6YVL. Excessive temperature during use. Even though getting error codes can be any riders nightmare, they are bound to appear anyway. Some common electric bike errors are-. Error in the communication with the Battery Pack. Once logged in, the three lines on the top left reveal your menu, featuring: Monitor, Start Activity, Navigation, Common Destinations, Last Position, Activities, Download Maps, and Settings. I have a new hub kit and the first time l switched the display on it threw up an 8h code. 2014/15 Easy Motion Evo City Error Code 12, EBike sensor battery low warning on M20 Gain. Can I ride this in the wet? How does the range extender connect/fit? In this case, their systems are designed to help the user identify the fault through electric bike error codes. I got the issue yet again after a few months. The X35+ SmartBike system offers three levels of power assistance - minimum, mid and maximum. If your bikes have any error between the battery and controller or motor plug and controller, this can happen. He rode the bike a short distance and soon got an 07 message. Where complex systems like BMS, electric controllers are involved, error codes are helpful to understand the issue. We showed the basic electric bike error codes, which can help you to get the exact issue. So, having decided on the hub drive motor, one system stood out above all others. I just had it on charge the entire night and went to check now in the morning and still the same error. Select the Pulsometer option and follow the instructions. In a similar vein, smartwatches are incompatible with the app if you require heart rate functionality. For added simplicity, the battery level is displayed using a traffic light-style system, albeit with the addition of the colour white. Check each component on the ebike separately, make sure they do not have loose connections and/or damaged wires. You can also simply disconnect the brake connectors to eliminate the chance of them causing an issue. Currently, we are unable to ship e-bikes to the US due to stringent regulations surrounding Li-Ion batteries. I am assisting my 10th grade grandson with a project he has at school. As Jaxx says, the ebikemotion app can be a bit buggy. Distance remaining of route CO2 emissions, and money saved from not using gasoline Common Destinations Your frequently-listed points of interest are listed here. Basically, he is a businessman and research writer. The MAHLE SmartBike systems app allows Ribble e-bike owners to keep track of the performance of both bike and rider in real-time. People who use electric bikes often get some error codes on the display. Within this menu, there is also a very neat feature. But maybe the key to its popularity is the motors discreet operation; the hub-based drive unit is neatly hidden behind the cassette, and it's controlled by one inset button on the top tube. When throttle becomes unable to return to the start position. Basics covered in the video include choosing navigation options, common destinations, and how to download maps. Save my name, email, and website in this browser for the next time I comment. This video goes over how to use the controller to get the most out of the bike. Ebikemotion recommends using an iPhone 4S or newer, as well as Android 4.3 or newer. I took the bike to a local shop that promised they could work on the firmware. Short pressing Button C (middle button) turns the system on and a long press of this same button turns the system off. These include gradient, heart rate, and measured times amongst others. do NOT contact me with unsolicited services or offers. Bypassing the motor cable, plug connection with the controller into the motor. What if you already have power and still can not get the bike to move? We have looked at the chart of errors on this site. If you regularly use the companion app, you may see other colours appear on the control buttons. How can I display the current power level on her iPhone in the companion app? Reduce the discharge speed or stop for a few minutes. 0000007449 00000 n Charge the battery within the appropriate temperature ranges. Note that in waterproof kits the PAS and the throttle are connected to each other and the speed level can not be set separately. Letting you keep track of everything from charge status to training data and performance analysis. Its a tendency practiced by many riders. Create an account to follow your favorite communities and start taking part in conversations. If you dont turn on the RE until the battery drops to the amber lamp, you will not see this problem. Make sure that the brake lever is not pulled back and that the cut off switch is not engaged. Engine maps allow the rider to adjust the maximum amount of power put out at each assist level. According to Yamaha ebike error codes, speed sensor error is displayed as error code A5, while torque sensor error displays error code 38. Title: VF - MAHLE - iWoc ONE - Quick User Guide (EN-ES-DE-FR-IT-PT-NL).cdr Author: David Tardon Barros Created Date: 2/11/2020 10:51:18 AM Common ebike errors may include: This error occurs when a throttle cable is damaged or loose. 0000017068 00000 n I have had a error code that shows itself on my ebikemotion app while riding. Thanks. No, pedal-assisted electric bikes do not require you to hold a valid drivers licence, pay tax or take out insurance. Ranjit. How electricity flow in an electric bike works. Ebikemotion have issued a firmware update to solve this. (801) 364-0344 Battery connection problem. The controller reaches its maximum level to tolerate the temperature indicated by. Stop charging and protect bicycle from wet and cold until temperture of cells increases. Discharge the battery and then recharge it. Look out for the batteries and see if they are installed and fully charged or not. Power Output Failure in the lights line. Written by Alvin Holbrook, on March 03, 2021. GAIN TECHNICAL SPECIFICATIONS GEOMETRY SIZE 1 - SEAT TUBE (C-T) 2 - TOP TUBE (EFF) 3 - HEAD TUBE 4 - CHAINSTAY 5 - BB HEIGHT 6 - BB DROP 7 - WHEELBASE 1016 1022 1037 1051 1067 8 - HEAD ANGLE. Ebikemotion recommends using an iPhone 4S or newer, as well as Android 4.3 or newer. E-Drive system: Mahle Motor Hub drive 40Nm . Update files are available for remote repair, please contact CSG warranty. It uses a widget technology and allows users to completely set up the information they need to see. One of the most common questions we receive about our Ebikemotion-equipped bikes is what each color signifies in the IWOC ONE controller. How will I know how much battery charge remains? I spoke to the dealer and he said there should be an error message posted. 0000010427 00000 n The MAHLE SmartBike System App for e-bikes is a must-have for all Ribble e-bike owners. That said, there is so much more than these Ebikemotion bikes have to offer besides basic assist. Ups the motor assist without needing to go into the settings, all based on your heart rate. If heart rate goes up a ton, so too will assist Sensitivity adjusts how quickly bike increases or decreases assist according to heart rate. If you have previously registered with the older ebikemotion app you will still need to register. Ebike Conversion Kits-Ebike Batteries-Ebike Accessories-EbikeCables and Spare Parts, All comments are moderated before being published, A short sentence describing what someone will receive by subscribing. Once you have successfully registered, the app will automatically provide you with a LINK MY SMARTBIKE option (pictured). Page 4: Ergonomy GAIN TECHNICAL SPECIFICATIONS ERGONOMY SIZE CRANK STEM HANDLEBAR * The handlebar size is centre-centre. Check for silicone interference, corrosion damage, or loose or damaged cables. Leave the battery connected to the charger for 2 hours after the charge ends to balance the cells. I say Feb because it hooked it up to a battery charger and tested it then to see if it was still working and had no issue with it. Both have their advantages and disadvantages. A new era in the riding experience. This video above details how to set up the Ebikemotion app, pair it to your bicycle, and basic overview of how to navigate the app. If there are no errors I would press the button with the app open to see if you can change the assist levels from the button. It will switch into an emergency mode or stop working completely. (When the bike is stationary or descending). 0000030681 00000 n Press Button A (top button) to change to the next level of assistance up to Level 3. I typically charge 80-99 percent right before use but I do charge overnight (8+hours) about once a month to balance out the cells entirely. Check connection or contact your authorized dealer. 0000003817 00000 n EBM App Activation 50 pts. Has any one has something similar, I am super sad as I was not even able to enjoy this bike before problems are starting and I bought it from an online retailer so support is going take a while and I am hoping some one has a sort of idea to potentially solve this or maybe reset the bikes computer? It really is very simple and will quickly become second nature to you. Yes, the battery is removable through the bottom bracket and the motor is also easy to replace. The Ebikemotion X35 drive unit, found on bikes like the Orbea Gain and Pinarello Dyodo e-road bikes, is one of the most asked-about technologies in the shop. First things first: turn on your bicycle, and make sure the Bluetooth on your phone is on. 0000000776 00000 n Register using either your email address or Facebook account, at which point youll be let into the app. Check wires in the motor connector carefully, push the wires in all the way to make sure they are connected properly. The throttle may be loose or damaged. If not then maybe the button is defective. However, if it flashes white then the motor will not provide any additional assistance. Press question mark to learn the rest of the keyboard shortcuts. Within this menu, there is also a very neat feature. The latest innovations allow us to create the lightest system on the market, weighing only 3.2 kg, while delivering the right support at . JavaScript is disabled. I went for a ride until I got the battery down to 85% and as soon as I connected it back to the charger the error went away. The ebikemotion ones are inordinately expensive at 549 . Excessive charging temperature. The battery used on the bike produces higher than the required voltage. Turn compatible lights on/off (if fitted). Do I need to/ Can I remove the battery to charge? First of all make sure that your battery is fully charged and has enough voltage. Thanks Some use the electric assist as a training tool to become faster on their standard bike, while others use the electric assist to get out and have fun. Red triangle with a message but I cannot read it because of my eyesight is poor up close. Connect the bicycle to the Dealer APP and check the battery temperature. Would you give us any feedback as to what your thoughts may be concerning what the problem could be and how to remedy it? I bought a Cannondale Treadwell ebike from Evans Cycles and right out of the box the bike didn't work, pink flashing light. Scott Sports. Check the position of the spoke magnet. And Error code 07 does not always indicate a hub motor problem. Press Button B (bottom button) to decrease the assistance level to the next level down until no assistance is provided. Error 8 hall sensor usually shows the above error. Want a bike quick? Charge system for 3 hours until error disappers. Check the cable; try unplugging and replugging. It is important to note that electric bike error codes may vary with different manufacturers. It seems to me that in that situation you can only choose between the Assistance Levels via the iWoc ONE. Interested in a Bike with an Ebikemotion Drivetrain? Allow the battery to heat up slowly in a warm place. It may cause a system failure or improper functioning. Repeat the process described above to select level 2/Amber and level 3/Red. Do I need to pedal to ride this bike? Should it be necessary, we can also contact Ebikemotion who can remotely log into the bike and assist with resolving the issue. Kel Walker, Hi Alvin, I created this site, eBikeBuster, to guide people, who are new to an e-bike and dont have proper knowledge about its tools, accessories, and maintenance. To help you get the most out of your Ribble e-bike, we've put together this guide on some of the key features that will transform your e-bike riding experience. If you are getting error code 08 (throttle issue) first check throttle connection carefully. This is a very important project for a big grade and he needs expert help. Just like any other machine, electric bikes break down. Inspect the motor sensor and peddling sensor wires. I found the meaning on this site: https://raleigh.zendesk.com/hc/en-us/articles/360002547637-ebikemotion-error-codes-and-fixes. White: 75% of the battery or more remains. Got a new Ribble e-bike and want more assistance with how exactly it works. Email us today, and get a reply within 24 hours on weekdays! 0000003701 00000 n The Ribble Hybrid AL e was selected for an Editor's Choice award in 2020. If I could do it on a network switch running internet traffic I can do it on an electric bike. Unplug brake pads, and to check each brake, restart the bike. You can specify a maximum heart rate limit and when this threshold is reached the motor will automatically kick in to provide assistance. Regardless of whether you have a bicycle or not, the Ebikemotion app can help you arrive at any destination through smart, bike-specific mapping. O7 error seems to refer to battery voltage, but we would greatly appreciate any suggestions or help from you or whomever we could reach out to. The sensors of the battery pack got damaged. Electric bikes light lines power output failure or assist light error. Also that Mode is invisible to you in that situation. Also, the released dust particles from the brake levers can cause speed sensor error. Not really sure what else to suggest here if there are no codes shown off. High voltage or incorrect battery use on the bike shows electric bike error code 7. Current sensor of the controller becomes damaged or disconnected. It may not display this or other websites correctly. Ribble e-bikes are built around the Ebikemotion X35+ 36V/250W M1 Motor System. Ive luckily have not had any issues. In this guide, we'll break down the X35+ motor system's functions and features and touch on the companion app. Well, its not that difficult to check and troubleshoot your electric bike on your own if you know where to look and where to start from. 0000011148 00000 n Clicking on the stopwatch icon opens up the activities section of the app. 2 minutes in the shop and done. The chief editor of this site, eBikeBuster. After completing my graduation in mechanical engineering, I worked for a renowned e-bike manufacturing company as a technician. Every error code defines different issues with the bike. I am delighted with the machine super fit. This cage replaces the bottle cage situated on the seat tube of the bike. It occurs due to the excessive current from the battery pack. 500 miles on bike. ebikemotion APP is one application to be used in combination with one smartphone as bicycle computer for standard or electric bicycles (e-bikes). Click the owl icon to create an account if you don't have one already. The button is used to: Left: Top tube mounted control unit. Simply press the button and once it starts to flash continue pressing until you reach the mode you desire. BEFORE you click the link, please ensure the following; Remember to power up the bike BEFORE opening the app! You will need to take it to a dealer that has the necessary cable. You can always refer to the user manual, your ebike app on your smartphone, or the manufacturers website to get a detailed description of how to fix electric bike error codes. A companion app is also available to download which displays such details on any smartphone. Check that with the accessory disconnected there is no error. Usually, errors occur when the sensor becomes unable to calibrate correctly. At this time, you should open the eBike app from your smartphone and can get the detailed error description. The top-tube mounted button indicates battery life at a glance via a simple traffic light system. Properly inspect all the visible connections and see if the display is adequately engaged or not. Yes, though the motor will only provide assistance up to 15mph, at which point (by law and as with all e-bikes in the UK) the assistance will cut out. Had to take it back to Evans and they changed it for a new bike (after a two week wait and a second trip to the store). If you drop below 15mph the motor will automatically re-engage but above 15mph it's all down to you. If you reached this page while searching for other errors, here are some links that might help: The throttle seems to be signaling fine as it is showing up on my screen when I twist it, but not engaging the motor and that is when the sensor error comes up. However, it is lighter and won't wear out the drivetrain components as quickly as the bb drive system. If you stop midway through your route, the computer will pause the timer, and restart it whenever youre in movement again. Bosch HMI & Drive Unit Manual. Want to learn how to get the most out of your electric bike battery? Find out which bikes won big in Bike of the Year awards 2020/201. Restart the eBike System. Please contact your eBike Dealer to activate it. /5. Wait until the temperature drops. Hi my bike keeps giving the error 7 code I thought I had sorted it but it stopped going again, Hello We hope this article will help you to troubleshoot simple ebike issues. Though this is not currently offered further development of the app will provide GPS navigation aids. f. Turn on the . Too high current voltage to a battery pack. The battery is too low to run comparing the e-bikes capacity. Bosch Battery Pack Owner's Manual. e. Refasten the Iwoc One to the top tube with a 2 mm wrench (1Nm). Combine this market-leading weight with a 250w motor and you have the perfect blend of power vs weight. This is a Class 1 e-bike, so the maximum pedal-assist speed is 20 MPH. Had the same issue with my new bike, Orbea acknowledged an issue with the current firmware. I was named his supervisor and certainly want to help! (the optional range extender is mounted in place of a bottle cage and can easily be removed and charged away from the bike if there's no socket close by. The electric bike comes with some common errors, whether its an expensive one or an average priced electric bike. The Mahle My Smartbike App in Motor Maps shows 3 (three) standard modes Eco, Urban and Sport. In addition to providing key data about the bike's systems, it's also capable of recording your ride data. The temperature sensor of the controller has been damaged or disconnected. Try to restart the engine. Health Heart rate monitor - Pairs your heart rate monitor to your phone Override recommended MHR (max heart rate) Sends you a notification based on what you set your max heart rate to be Enable auto assist - super cool! This wrong tendency will lead the throttle abnormality to break or damage. How does the motor work? Ex-pro rider Helen Wyman amasses 10x national and 2 x European titles during her career. If you've not heard of MAHLE before, they are pioneers in the use of environmentally friendly and energy-efficient technology in the motor industry. All Ribble e-bikes are fitted with the Iwoc button on the top tube. The MAHLE X35 employs a slimline Panasonic battery that is fully enclosed within the downtube and gives our bikes their stealth looks. If error perists replace the chareger with a new one. The X35 motor system is light, powerful yet extremely compact. c[bk8zmk~ PW Did the same thing you suggested here and it's back to normal. Copyright 2012-2022 EBR Electric Bike Review, Inc. Also operating under the name EBR. If the problem persists, contact your eBike dealer. However, you can quickly eliminate such errors with the correct use of electric bikes and regular maintenance. It will show electric bike error code 3. There are a few things to look over here. Check point is in good condition. Switch off the eBike System. Current supplied by the Battery Pack is too high. If the problem persists, contact your eBike dealer. It worked fine in the 'good' bike which is good news. He ordered from Amazon the SW900 ebike kit and 2000 volt battery. Same issue with Cannondale Treadwell Neo, new bike, first charge, unusable - it goes back to the store. Hi, An optional range extender is also available which extends the available range by up to 70%. S6 Evo Neo 50 pts. With the missing magnet, the e-bike motor cant determine the speed appropriately with speed sensor. I havent ridden it at all so is there a faulty sensor in the hub? How do you then select an assistance level? If the error remains, try a new controller after unplugging the brakes. Along with 20+ other leading bike companies, Cannondale is proud to be a part of the e-bike battery recycling program organized by PeopleForBikes and administrated by the not-for-profit Call2Recycle. New riders may not know all these error code facts. One of the key functions of the app for e-bikes is fault diagnosis. The whole experience with these two bikes has put me off Evans, Cannondale and ebikes in general! Everything is plugged up. Sounds like only a problem with the app, and nothing to do with the battery or drive system. I wonder if I drain the battery and try to charge again if it will fix itself . Therefore, when necessary, it's more than capable of doing its share of hard work up a steep hill. Want a bike quick? A rider of 90kg, over variable terrain, can expect an average distance of approximately 60 miles from full. This is often referred to as electric bike error 5. Find out here. Each setting offers between 30% and 100% of a set percentage of the total power output. This includes information on the IWOC ONE controller, GPS navigation basics, and pairing a heart rate monitor to the app. I then put it on charge for a few hours and when I took it for a ride today it kept flashing pink lights. The Addict eRIDE 20 is the base model at 3,999 and comes with a mix of Shimano Ultegra and 105 mechanical. This can be saved post-ride in the app and uploaded to Strava. Therefore the throttle will have the same speed level/grade limit set on the PAS. Swipe right to left to switch between speed and map display. I went the "suggested way" and am waiting for a new charger. One charge cycle is equal to charging the battery from 0 to 100% once, 80-100% 5 times or 25 to 100% 3 times. Yes, our e-bikes are pedal-assisted and require rider input at all times. Check the wires of the pedaling sensor (PAS) and Motor Sensor. Since this is a common problem it is amazing that $5k bikes are sold without an upgrade to firmware - really poor reflection on the manufacturer, sales and service. To activate 'walk assist' mode simply hold Button B for 1-second. If on your bike (the top tube switch) you don't have a flashing pink on the level indicator?) For a better experience, please enable JavaScript in your browser before proceeding. If you stop pedalling then the bike will also come to a stop. To fix treadmill problems associated with slippage, align and tighten the running belt. The system is ebikemotion, here you can find the error codes and their meaning: https://www.ebikemotion.com/web/error-codes-reference/, It seems that there may be a problem with the battery connection, check out if all the cables are connected (mainly the one that goes to the back wheel), I check and everything is in order with the cables, I get minimal power assist so there is power still going to the wheel. Also, when the software encounters and the connection interrupted. Features SmartForm C2 Alloy frame and a full carbon fork are a lightweight yet durable combo Shimano GRX 400/600 drivetrain and hydraulic disc brakes offer excellent on- and off-road performance Bosch Performance Line 25kph Drive Unit Manual. Continue charging. Your Inside Guide to the Ebikemotion Companion App, Shop Now and Save with Free Shipping in the US. Inverted polarity at charger. Battery Pack sensor damaged. If there is no change, check the connection or try a different charger. Solution: The best way to solve this is by loosening the controller to unplug and replug the hall sensor plug. He swapped out the mechanical rim brakes to hydraulic mt 200 disc brakes. Swipe top to bottom to switch between battery watt-hours remain on the battery and the weather forecast. I have the same problem with the ebikemotion iWok flashing pink on my Ribble bike. Salt Lake City, UT 84105 I had worked there for almost six years, and later I quit the job and started my own business where I sell different types of e-bike and their tools and accessories. This issue leads to wear and tear. 2. Yes, you can cycle through 3 different assistance modes (which can be configured further in the companion app), or choose to have the motor turned off completely; all at the press of a single button. That voltage should match your battery. Thus, this article will show you the electric bike error codes in detail. Switch off the eBike and allow the drive unit to either cool down or heat up to the permissible temperature. Check sensor speed. Most battery systems use a generic programmed BMS, this only allows cell balancing at the top end of the cell voltage. What should I do if my treadmill is slipping? Contact our helpful and friendly customer service team for assistance. Error codes can differ according to different brands. Using OpenSource systems for navigation (OpenStreetMpa) and Weather (OpenWeather) Below is a tabulated error code, cause, and description of commonly experienced ebike errors: As stated earlier, error codes vary with manufacturers; s830 error codes are usually displayed on an s830 LCD unit and have different factory values. So I just got my bike and rode it for a few minutes after taking out of the box and all seemed fine. 0000001285 00000 n thanks for checking out our blog post about the Orbea Gain. Check to find out if anything is blocking it or not. The cutting-edge technology used in the X20 System is designed to create a high-performance riding experience with the best features electric and smart bikes have to offer.