how do i contact stubhub for refund? how do i contact stubhub for refund?

The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. There you will see your canceled event credit along with a link to request a refund instead. Georgia You already know that. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Reply anytime to let us know how we can improve. How do I contact StubHub support? - KnowledgeBurrow.com For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. You can also try refreshing your Listings page. Please note that all sales are final, and refunds are only allowed in limited circumstances , as explained in our Purchase Agreement: If your event has been cancelled and not rescheduled, no action is required to receive a refund. The April 25th show was canceled due to COVID-19. StubHub customer service phone numbers and support Owned by eBay, StubHub serves as a direct ticket marketplace for ticket reselling Tickets are often mailed from the ticket holders to ticket buyers directly. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). Find contact information here. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee For example, on the sale of a $100 ticket, the buyer would pay $110. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. StubHub is also required to process any refund requests it receives going forward for the events at issue. You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). Your refund will be processed to the payment method used at the original time of purchase. For more information, read, Moneys 2023 Changemakers: Meet the Experts, Moneys 2023 Changemakers: Meet the Leaders, 6 Major Tax Changes That Could Affect Your Return and Refund This Year. to check out everything we offer. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. 01-30-2021 01:41 PM 2 Reply Sorry, unable to complete the action you requested. Thanks SO much! These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Review the StubHub return and refund policy at ReturnsAndRefunds.com. If I did I woulda dropped my price or took my friend to the game. In most cases, tickets arent issued until 24 hours before the event When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. StubHub changes its refund policy during COVID-19 pandemic - WKBW Keep in mind that you may not be refunded in money. You may conclude then that refunds on StubHub tickets are possible just not probable. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. Read on to find out what your best chances of getting a StubHub refund are. Yes No. If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. Harris Teeter. The chat support is available 24/7 on computers or mobile devices connected to the Internet Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. Another way you might reach the company is by sending them an email. Fans are to receive a full refund (not the 120% credit) for their canceled event and will be notified via email of any details that the international team has to relay. And 2 hours before the game I had no listings active. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. After the switch, you will enter the email address you use to access the community in order to reset your password. StubHub offersthe retroactive refunds because the live events industry is opening back up. Very dissatisfied customer. I was only given the option of the credit and the event was in CA. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. I called Customer Service back again and ask for a full refund because the tickets were supposed to be delivered immediately upon purchase to cell phoneand the girl from Customer Service fought with me. Ticketmaster for Ever. I would like cash refund too. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. StubHub is a marketplace where fans buy from and sell tickets to one another. Danielle is the author of this solution article. All you need to do is follow these short steps below: Voil! Supervisor " would NOT SPEAK WITH ME. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC Bradley R. Hightower. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. but I havent been able to get in contact with anyone from StubHub. Had a concert canceled because of COVID-19? Phone: 866-788-2482. StubHub also has live chat operating 24/7. Find help with your questions from other fans through our own peer-to-peer community! Indiana: "approximately 6,800 consumers" affected. Get useful tips, expert advice and cute animals in your inbox every week. Enter your gift card number in the Add a Fancode & gift code section. I saved to buy expensive tickets as a gift for my wife and now we cant go. There's a class action lawsuit against StubHub from other customers who want a refund too. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. Let us teach you the major money lessons you NEED to know. StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. As the event is rescheduled and not cancelled the buyer is not eligible for a refund from Stubhub. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. Did you find it helpful? Ticket buyers and sellers say StubHub owes them after widespread event 1.866.788.2482. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . Request and Get a StubHub Refund Right Now. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. Click or tap See actions and select Make changes. After this experience, I'll take my business elsewhere. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Poor customer service is the biggest pet peeve to DoNotPay. If its past 10 AM on the day of your event and you dont have the tickets, please contact us. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. I have been trying to purchase tickets for over a week now. StubHub to refund canceled events after pandemic complaints - USA TODAY How do I contact StubHub customer service? - KnowledgeBurrow.com Enter your gift card PIN in the PIN field when prompted. It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. How can I email stubhub to refund tickets for a cencelled event. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. Besides Adam Sandler all he likes is hockey, and we dont see that starting up anytime soon either," Marrali said. (Business Insider calculated that the payments in seven locations were more than $16.7 million.). Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. StubHub has made an exception in one case: If "the buyer's billing address or event is in one of 14 states with consumer laws around refund," the customer still can get a refund. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? The company prides itself on being a Fan-to-Fan service. DoNotPay can be by your side during the process and help you sue any company in small claims court. StubHub refunds: How to get cash instead of credit for events - KHOU 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your . A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. Hawaii They say $0.00. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. It is free to list tickets for sale, and to search for tickets to buy on StubHub. If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. Depending on where you live and how you got the tickets, you may be due a cash refund. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. . 6:00 AM - 7:00 PM PT weekends. Get immediate StubHub support from HelpOwl.com. You have lost a customer for life! Buy sports, concert and theater tickets on StubHub! Please take the tickets directly to the box office for a refund. Can you get a refund on StubHub tickets? - ETHTrust And the exact same seats they re listed and sold for a different amount sold and the payout. How to Contact StubHub for fraudulent tickets. Copyright 2020 Scripps Media, Inc. All rights reserved. Pennsylvania Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. How Do I Contact StubHub For Refund? | Insurance Guide There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Ticketmaster will be the only place selling VIP Tickets though. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. Listings for companies similar to StubHub: Customer service is awful. for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444. Go ahead and file a chargeback on your credit card. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. Great help!!! Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. All Rights Reserved. SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. Learn more about how we make money. How do we request the refund? New York The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. DoNotPay doesnt care about that. StubHub.com | Better Business Bureau Profile I live in GA - was supposed to go to a premier league game in England in March. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. How to Request a Stubhub Refund [98% Success] - DoNotPay Sit back and relax while we do the work. Who do I contact? "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. DMing or direct messaging is sending a private message to one of the moderators, NikkiM -https://stubhub.community/t5/user/viewprofilepage/user-id/724, KattW -https://stubhub.community/t5/user/viewprofilepage/user-id/8, AllyD -https://stubhub.community/t5/user/viewprofilepage/user-id/24, Paul -https://stubhub.community/t5/user/viewprofilepage/user-id/25. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. Sign in, or if youre new to StubHub, sign up for free. Customer service all the way to your seat, 2000-2022 StubHub. The company does have something they term FanProtect Guarantee in its User Agreement. DoNotPay records the details of your purchase to boost your chances of winning the refund. Mobile tickets are viewed on the StubHub app (or a mobile web browser) using a mobile phone. According to StubHub's data, Swift outsold the No More precisely, their satisfaction with disbursement methods comes down to the three C's convenience, certainty and choice, findings in the latest Disbursements Satisfaction Index revealed. StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. If you have already been paid, we'll charge your credit card on file to recover the payment. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. If you believe you are not getting a proper ticket refund from a vendor, you can contact New York's Division of Consumer Protection. Click on any of the links and there is a private message link on the moderators page They can assist you. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. StubHub to refund canceled events after pandemic complaints They have a VOID watermark. If you purchased on a registered account, your credit is available within your StubHub Wallet. StubHub Settles Multi-State Lawsuit Over COVID Refund - TicketNews Ohio Attorney. Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. 7 calle 1, Suite 204 StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. Customerscomplained to the media andfiled lawsuits. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. "The return of live events, the input of customers, partners, and regulators, and the . Mobile transfer tickets are transferred to you and viewed on a mobile phone Youll need an iPhone or Android phone to scan your tickets at the gate. What Qualifying Event Would Trigger 18 Months COBRA Continuation? Since its inception 22 years ago, StubHub has grown to 800 employees. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. The company prides itself on being a Fan-to-Fan service. If you feel like StubHub cheated you, you could take action against them. Customers can keep their credits if they like. StubHub changed its refund policy about a month ago. 2023 www.cincinnati.com. Customer Service training is needed. Contact us United States and Canada. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Personal Loans can provide financial relief during an emergency. How to request an event on the StubHub website. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. All Rights Reserved. Let us teach you the major money lessons you NEED to know. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. Review, To see your event status, log in to your StubHub account and select 'My tickets' then. What Is Public Liability Insurance For A Wedding? Check out the table below to see the best alternatives to StubHub. You will never be contacted directly by a buyer or prospective buyer You can adjust your ticket prices to reflect marketplace value at any time. In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. Once you receive that email you can log into your account and navigate to the StubHub wallet. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. How do I complain to StubHub? Open a new browser and try logging in again. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. How to get StubHub refund According to the company's website, if a customer's preference is for a cash refund, no action is required. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Is SeatGeek legit? We have a great help article here which provides the steps to list these Mobile Transfer tickets. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state's Attorney General. International orders are handled a bit differently than those within the US, @Lighty7. StubHub is offering the retroactive refunds now because the live events industry is opening back up. A million dollar company can not compensate a loyal customer a few hundred bucks. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. To reach Customer Support call 1-866-788-2482. Cannot believe that I was stupid enough to use StubHub I will never use you guys again I will tell all my friends to stay away unless you want to get ripped off! DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. That equals roughly 9.5 percent of all eBay $2.6 billion revenue during the second quarter coming from StubHub. Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. I would like to request a refund for the cancelled Billie show versus the credit that Ive received. Click here to explore your options! Find customer service from top companies including phone number, online support, social media and chat, View all 117 StubHub customer service reviews , LA Galaxy announce El Trafico on August 24 at StubHub Center is a sellout, Taylor Swift Tops StubHub's Most In-Demand Summer Concerts List, NEW REPORT: How StubHub Uses On-Demand Payments To Keep Resellers Loyal. Postponed events may not be eligible for refunds. As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. I went into the app prior to game time and it said all of my tickets had sold, and I had no active listings. Your TIN is typically either your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses. AXS and Ticketmaster are separate companies AXS is the official ticketing site of The O2. Find the sale. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Interactive chat Your California Privacy Rights / Privacy Policy. Sorry we couldn't be helpful. It's quickly becoming the hottest ticket in town, "El Trafico" games between the LA Galaxy and LAFC. But they are horrible and didn't contact me to let me know they had to cancel my tickets to cover there self. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. This material may not be published, broadcast, rewritten, or redistributed. Louisiana The worst company ever you lost me and a ton of my friends and family. And on Friday, the Galaxy announced that the third game between the Los Angeles rivals, taking place on Friday, August 24, is officially sold out for StubHub released its fourth annual preview of the most in-demand touring acts for the summer of 2018, and Taylor Swift returns to the top of the list; U2 topped the list last summer and Adele in 2016. https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. Explain your scenario, and provide any applicable evidence. StubHub sellers set the price of their tickets. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience.