In all claims of whatever nature we will not be liable where the alleged loss or damage results from any of the following: i. the fault of the person affected or any members of their party; or We also purchase a fourth Airbus A300-B4 for cargo. if you can't find the answer there, contact the company you booked with. In each instance, your contract for car hire (Car Hire Conditions) will be between you and the Car Hire Supplier to which Jet2holidays will not be a party. The cancellation charges shown below apply from the date we receive the written notice at our offices, the travel agent activates the cancellation, or you make a telephone cancellation. Our ratings are based on our knowledge and customer feedback of the facilities, food and service available at the accommodation, as well as the characteristic differences between accommodation types such as apartments and hotels. How we grade accommodation:All the accommodation featured on our website and in our brochure has been carefully chosen to ensure that you are able to get the very best out of your holiday. It does not form part of your holiday and is not governed by the Package Travel and Linked Travel Arrangements Regulations 2018. If this is the case, payment must be paid in full at the time of booking. It is within our sole discretion as to whether to offer a Payment Plan in relation to a particular holiday or a particular customer and we may discontinue the offering of a Payment Plan at any time (although, if we do so, we will allow you to continue to make Prepayments in accordance with any existing Payment Plan which you have setup). Baggage allowance restrictions apply. We are a Member of ABTA, membership number Y1256. cockroaches, mosquitoes, ants, etc.) 1.10. Refund, Reimbursement and Compensation: Jet2 | AirHelp You can let us know at any time if you no longer want to receive emails by clicking here. 28-15 days. 14 May 2020 at 11:39AM edited 14 May 2020 at 11:40AM. For more information on excursions please see clause 15 below. Illness during your holiday is not that unusual it may be as simple as a change in what you are eating and drinking, or even the weather as you are in warmer climates. Excursions Single travellers and under occupancy supplements:Single travellers often have to pay proportionally more, often up to twice the price, than the price each person in a twin room might have to pay. 1. The balance of the price (Balance) of your travel arrangements must be paid at least 10 weeks before your departure date (the date notified by us to you being the Balance Payment Date) and will automatically be taken from the credit/debit card used to pay the deposit. Factors which can affect electricity and water supplies: In some destinations we feature the water and electricity services struggle to keep up with the increased demands from tourism. Please see clause 6 below for the change of holiday terms and conditions in relation to Free Child Places. 7. Further details applicable to car hire and FAQs can be found at www.jet2holidays.com/faqs and full details of the car hire arrangements will be provided to you in advance of travel. You'll then need your cancellation . Find your ideal villa holiday where your villa, return flights, 22kg baggage and car hire is all included in the price. At 10 weeks before departure we will take any outstanding Balance payment and send a confirmation that the Balance has been paid. For this reason a flexible approach is required for such voyages. For example, all bookings made for holidays to North America must include return flights originating from the UK and must be of a 4, 5 or 6 night duration only. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. . Amount you must pay per person cancelling. 24/7 Contact details whilst on holiday Subject to these terms and conditions, we shall not be liable for any consequence arising from the sea or rivers, technical and/or mechanical problems arising on the ship, ice and/or weather conditions experienced during your holiday. Money and personal belongings - we strongly recommend that you store all money and valuables in a secure place during your holiday. June 25, 2022; 1 min read; advantages and disadvantages of stem and leaf plots; wane weather 15 closings and delays; Carriage of mobility aids: There are height or weight restrictions which apply to mobility equipment (including manual wheelchairs and electronic mobility devices). Recommendations Please note that all information relating to local restaurants, resort activities and other resort services provided is for general guidance and information only. Resort Flight Check-in Please try again and confirm the email permission, or alternatively you can create a Jet2holidays account using your preferred email address. We cannot guarantee any request will be met and will not pay compensation for failing to meet a special request. If you have a complaint For example, free Wi-Fi may only be available in the hotel lobby. ii the fault of a third party not connected with the provision of your holiday which was unforeseeable or unavoidable; or Driving on holiday - check the vehicle is roadworthy and familiarise yourself with all controls before use as they may differ to cars in the UK and Ireland; check that the car hire insurance cover provides adequate cover for the driver and all passengers; always wear a seat belt; familiarise yourself with the local traffic laws; pay particular attention at junctions and roundabouts; always carry emergency/breakdown telephone numbers; always carry a spare set of spectacles (required by law in Spain); NEVER drink and drive; stick to well travelled and/or well lit roads; we strongly advise that you dont hire mopeds or motorbikes; quad bikes and jet skis should only be used with appropriate safety equipment and under the supervision of the instructor. ABTA, 14. Local charges: Some facilities at your accommodation may be payable locally. Please note, your belongings are taken on holiday at your own risk and neither Jet2holidays, the villa provider, the hotelier or cruise operator are responsible for any loss, theft or damage that occurs to your money, valuables or other personal effects during your time away. The relevant Car Hire Conditions will be displayed at the time of booking. Once logged in, simply select "Make a payment". Touts - out and about in resort, you might be approached by touts asking you to sign up for schemes and activities, or even trying to persuade you to make dishonest claims in connection with illness on holiday. cancelling one person off a holiday jet2. 18. Additional weight will be subject to standard excess baggage charges. The law accepts that airlines should only pay . Please check your Flight Voucher for details on whether this service is available from your departure airport, and if so, please visit the Jet2.com customer service desk at your departure airport to collect your pass. Your holiday price Only alcoholic drinks purchased on board may be consumed during the flight. If governments or airport authorities impose any increases or additional taxes and charges that will be in effect on the day you travel, Jet2holidays is responsible for collecting these on their behalf. However, please note that this may not always be possible. Further information on the Code and ABTAs assistance in resolving disputes can be found on www.abta.com. You are responsible for indemnifying us in full in the event that we incur any losses or expenses arising out of your failure to take out adequate insurance cover. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid for the holiday, except for any amendment fees. You may transfer your booking to another suitable person who satisfies all the conditions that apply to this booking, provided that reasonable notice is given at least 7 days before your date of departure and subject to the payment of all applicable charges. Severe Allergies: If you or a member of your party has a severe allergy, please let us know at least 5 hours in advance by contacting our Pre-Travel Service Team on +44 (0) 333 300 0737and also please make crew aware on boarding the aircraft and make sure that you (or the applicable member of your party) bring any medication for the allergy (for example an epi-pen) on board in hand luggage. Similarly, during peak periods, establishments often experience full occupancy which may result in a livelier atmosphere and slower service. If, after your departure, a significant part of your pre-booked holiday cannot be provided, you will be offered a suitable alternative if possible. Where these terms and conditions give you a right to compensation for a significant change or cancellation by us, such compensation will be payable as follows: Compensation payments relating to a child place for which you have paid a child price are half the amounts shown (up to half the child price paid). And Jet2.com was ranked fifth in the list of the Top 10 Airlines in the World. Location may also vary from hotels grounds and busy resorts to rural locations. Full details will be available at participating hotels, along with instructions for use of the Service. Call recording Fit to fly and fit to travel: It is your responsibility to ensure you are medically fit to travel and fly. 9. When I enquired about the cost I was quoted 267-94p. Its all wrapped up with VIBE your hotel, return flights, transfers + 22kg baggage are all included. If you, any member of your party, or anyone acting for you makes a claim knowing any part of it to be false or exaggerated, details will be passed to the relevant authorities and we shall seek to recover any payments made to you in connection with the associated claim (together with costs incurred by us). It is a condition of the payment of compensation that you notify us of any complaint or claim strictly in accordance with clause 12 and, further, assign to us any rights that you may have against any third party in connection with your claim. Your holiday accommodation - never leave your key where someone can see your room number; dont leave your window or patio doors open, especially with villas or if your room is on the ground floor or has a balcony; remember to lock doors even when youre inside the accommodation. ian thomas drummer heart attack; poeme sur l'enfance malheureuse. Full details of these rights will be publicised at EU airports and will also be available from airlines. The beach If the supplier treats the change as a cancellation and rebooking we will pass on to you the cost imposed by the supplier, which could be up to 100% of the transport element of your booking and you must also pay the amendment fee advised. Entities | Express.co.uk Passports, visas and immigration requirements: Your specific passport, visa and other immigration requirements are your responsibility. You must be aged 18 years or over to make a booking with us. Food safety - wash your hands before eating and after going to the toilet; make sure your food has been thoroughly cooked and is still hot when served; make sure that any food that is re-heated is piping hot all the way through; avoid any uncooked food (apart from fruits and vegetables, food that can be peeled or shelled). Infants, who are defined as children being under 2 years on the date of return, are not entitled to a flight seat. If appropriate, we will also pay you compensation in accordance with the table under clause 10 below, unless the reason for the change is due to (i) you, (ii) a third party unconnected with the travel services included in your holiday which is unforeseeable or unavoidable or (iii) an unavoidable and extraordinary circumstance. Here at Jet2, we offer ATOL-protected package holidays, with return flights, accommodation, 22kg baggage and hotel transfers included, alongside our award-winning flight-only bookings. Lifts - children shouldnt use any lifts unaccompanied; not all lifts have internal doors; when using this type stand well back from the exposed wall as theres no protection from the lift shaft when the car moves. When you buy an ATOL protected air holiday package from us you will receive a Confirmation Invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our ATOL and an ATOL Certificate. Never feel that you have to go further than you feel comfortable with; if you feel uncomfortable or in danger, dont be afraid to draw attention to yourself. These items may ignite by friction; dont place flammable liquids, gases or aerosols in your suitcase; medication should always be carried in your hand baggage; keep your passport safe while youre away as its an important document of identification (always keep a copy). Each package is individual to the hotel so please see website descriptions for full details of exactly what is included in the package. - Inform reception, the agent, owner. You are advised to check this information by visiting the FCDO website directly: www.gov.uk/fcdo or https://travelaware.campaign.gov.ukor https://www.gov.uk/foreign-travel-advice. When we talk about your holiday in these conditions, except where otherwise stated, we mean the accommodation, transport, cruise arrangements and other holiday services (excluding excursions and car hire) described by us that you book in the UK with us. Essential Holiday Information. When you request the cancellation, you'll be sent a cancellation email. Save, compare and share all the holidays you love with at-a-glance shortlists. If you cancel your booking, the cancellation charges will be applied in accordance with the scale set out in clause 5 If you cancel your holiday. These can include, for example, war, threat of war, piracy, riot, industrial dispute, the act of any government or other national or local authority including airport, port and river authorities, lock closure, closure of airports or ports, airspace closure, air traffic management decisions which may give rise to long overnight delay or cancellations of one or more flights, or because of actual or prospective loss or restriction of air traffic rights available to UK airlines as a result of implementation of the UKs decision to leave the EU, actual or threatened terrorist activity and its consequences, natural or nuclear disaster, volcanic eruption or ash cloud, fire, bad weather (actual or threatened), epidemic or other contagious disease, change to Foreign, Commonwealth & Development Office advice to advise against travel to destination, significant building work ongoing outside of your accommodation (such as resort development) or failure in internet connections. Special offers in the brochure and on the website are subject to availability and Jet2holidays reserve the right to withdraw them at any time. Don't worry, we'll never post anything without your permission, {{ errors.first('shortlist-menu-sign-in-email') }}, {{ errors.first('shortlist-menu-sign-in-password') }}. If you need a larger vehicle, you will have the option to upgrade the vehicle at the time of booking at extra cost. 2.3K Posts. If you've purchased a policy from Jet2Insurance before 30 June 2022 and need to make a claim, please visit www . Factors which can affect accommodation standards (cleanliness, insects, etc. You acknowledge that all of the terms and conditions contained in those Terms and Conditions and/or 'Conditions of Carriage' form part of your contract with us, as well as with the transport company and that those Terms and Conditions and/or 'Conditions of Carriage' shall be deemed to be included by reference into this contract; and From party pads to chilled spots, we've clubbed getaways into groups to help you find your match. Please check your email account regularly for emails from us. Flights The lead name must be 18 or over to make a booking with us and has to travel with us if all other customers on the booking are under 18. 16. Jet2.com'sTerms and Conditions include, but are not limited to rules and limits on liability for personal injury or death, rules and limits on liability for checked and unchecked baggage and the availability of an excess valuation charge, restrictions on claims (including time limits for filing a claim and bringing an action against the airline, rights of the airline to change terms of the contract of carriage, rules on reconfirmation of reservations, check-in and boarding times, the right to refuse carriage, rules and restrictions applying to provision and operation of the Resort Flight Check-In Service,limits on liability for delay or failure to perform a service (including schedule changes, substitution of alternate airlines or aircraft and re-routing), and your rights under the EC regulations and the Montreal Convention 1999. If we cancel your holiday for this reason, we will only give you a refund if your booking was made before you received the ban. If we believe that your booking is fraudulently funded, or that you or any person acting on your behalf attempts (or has attempted) to deceive or defraud Jet2holidays or Jet2.com at any point (including unfairly claiming compensation or a refund including by way of chargeback), we reserve the right to, among other things, cancel the booking and future bookings without further notice, refuse to accept future bookings, and recover amounts from the person or persons involved. Jet2.com, the leading low cost leisure airline, is launched! This may include a decision to change course and, if necessary, to alter the cruise itinerary. We provide this security by way of an ATOL (number 9618) administered by the Civil Aviation Authority (Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email claims@caa.co.uk)/a bond held by Jet2holidays. The amount of each Prepayment in your Payment Plan may not always be the same but, before confirming the Payment Plan, you may view the date and amount of each Prepayment and decide whether to proceed. Extra transfer costs:If you need to book a private taxi which is adapted to accommodate a wheelchair, this may carry an additional cost to you. Refund guarantee | Jet2holidays Using a taxi or minicab - never accept a lift from an unlicensed taxi, a stranger or someone you dont completely trust; try to share a taxi with a friend; if youre calling a taxi from a public place, try not to let people overhear your name or details of where youre staying; always sit in the back of the car and if you chat to the driver dont give them any personal details. It is not possible to use your hand baggage allowance against your checked baggage allowance or vice versa. Frequently asked questions | Jet2holidays Discover the worlds best cities with Jet2CityBreaks. Cots must be registered at the time of booking. Single Rooms a single room or twin for sole use room with 1 or 2 single beds. Please contact our Pre-Travel Services team to discuss, so you are aware of any extra charges. GB 911 4683 35. For further information visit the ATOL website at www.atol.org.uk. Treat yourself to one of our ultra-luxurious, five-star Indulgent Escapes. You will need passport details for all travelling passengers to check in online. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. Alternatively we can be contacted viawww.jet2holidays.com/contact-usComplaints must be made within 28 days of your return. Bathroom - take care in bathrooms as condensation and water spray can make surfaces slippery and a bath or floor mat may not be provided; dont use mains electrical appliances near to water. The Service is provided on a complimentary basis and does not form part of the cost of your holiday. However please note that there is usually an amendment fee for each person named on the booking and for every booking detail you change. your hotelier, villa provider or cruise director) and our local agent (if there is one), our representative or our Customer Operations team using the 24/7 Customer Helpline (0044 113 387 9501) without undue delay and they will endeavour to put things right. We require the email address that you provided on Facebook. Of course if still to pay a balance on holiday might be worth while finding out how removing someone from the holiday will effect what you still have to pay. Say hello to the Jet2 app! Pay attention to all safety information given on board the flight; drink plenty of water during the flight to avoid dehydration. 20. Subject to availability, you can pre-book Guaranteed Cabin Luggage for an extra charge, when you check in online. It is important, if you have any special requirements, such as wheelchair access, that you inform us at the time of booking (or within 21 days of making your booking) so that we can make appropriate enquiries about the suitability of particular accommodation, resorts, transport and services. The final Prepayment under your Payment Plan will be taken on or around the Balance Payment Date. This email address is already being used. Jet2.com'sTerms and Conditions will apply to you in respect of your flights and, as a result, form part of your contract with us. Terms & Conditions | Jet2.com Please make sure you read the terms and conditions of your policy carefully to make sure the cover is right for you. Please note if you add any of the items listed in this clause h after you have made your original booking, you will be advised of the applicable charges prior to confirming the purchase of any additional services. Next, enter your Jet2holidays booking reference number, surname and departure date. Please also note the Exceptions described below which (i) may apply in addition to the scale of charges below or (ii) cover where you have to cancel due to unavoidable and extraordinary circumstances: Please contact Pre-Travel Services if you wish to discuss this further. If youre unsure please ask for assistance. Where we can make a change, we will charge for any cost we incur in making this alteration including but not limited to: additional services, facilities, or other items changed, at the price which applies on the day the change is made.