10 days later I have nothing. The lab produced stone is usually free from major defects and can be structurally stronger than its natural counterpart while also achieving optimum color. What is the difference between white gold and platinum? I was contacted on May 9 by Erik at the Great Lakes Mall and was told it is unrepairable. The store manager showed total disregard for the loss of a ring that had immense sentimental value to my boyfriend. They use them, abuse them and then let them go!!!! Not very customer friendly, Desired outcome: Already frustrated.We were shocked when we were informed that a burglary had occurred, and my boyfriend's ring had been stolen on the 4th of January. Give us a Call If you have any questions concerning your jewelry or this Guarantee, please contact the store nearest you or contact Customer Service. That ring is worth 3x that amount now, and $600 for it is unacceptable. We're Available. Do you offer any warranties on your merchandise? The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. I asked to return them and Share your photos and videos with others to prove the truth of your words. You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. I was going to have my wedding band engraved as well and I do not trust Kay's jewelry anymore. - how come they dont call to let me know? Very disappointed with kay. Two REAL jewelers have stated that it in fact can be repaired. Certain metals such as tungsten and titanium cannot be sized. Can I have someone other than me pick up my order? All other gemstones are referred to as semi-precious. Returning your KAY purchase is easy. As an Amazon Associate, we may earn commissions from qualifying Join Our Email List and Receive a Special Offer! ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Kay Jewelers Customer Service. This is the WORST business to deal with. Check Kay Jewelers order tracking status and View the latest delivery statuses of your Courier, Parcel, Package, Shipping online in seconds. border-bottom: 4px solid #515666 !important; If I do not hear from someone in a timely manner, I will be contacting my attorney and taking the company to small claims court to resolve this issue. Please note that all salary figures . I am a very satisfied customer once again and am very thankful that they cared enough about my future business to try to make things work out for the best. I would like to write a letter to your corporate offices. These services include cleaning, repair, watch tuning, damage checks, refurbishment and more. Please call Customer Care at 1-855-506-2499 (TDD/TTY: 1-800-695-1788) to discuss how we can help. purchases from Amazon.com. Their telephone number is (845) 564-2205. Second pair one earring was broken. I also got an insane deal, it was just over $300 for a 14k white gold ring with 1/4 carat diamond. The opportunity to save $25 OFF is not common. How to write a complaint about Kay Jewelers? I am told to wait 10 to 14 days to see if they can find it? Call KAY Jewelers customer support team and get help with any problems. I was they would call me by end of the day to let me know, off they did not calll. I feel very misled and ripped off ! I placed an order on December 23 and decided the same day I did not want to make the purchase. I paid to have it fixed once and waited, so i think thats fair. Ashley ordered my custom piece and Im so excited and looking forward to meeting her in person! I will pay a private jeweler to fix the earrings. Then I could buy the warranty after the repair for a few more hundred dollars. 327 Average Kay Jewelers Customer Service Representative hourly pay in the United States is approximately $12.91, which is 9% below the national average. min-height: auto!important; The store is refusing to do that as well. A had a citizen wach for repair day lost it day give me a gift card for 425 dollars the card not working no wach no card I am out of money a was in store in outlet mall today for 2 hours no body activated my card tomorrow my marriage anniversary I vented to buy something card no good a am devastated wat a robbery lose my watch than give me a not working gift card I am going to reported to better business baroque I dont have extra money help he l p help help help. Doesnt seem like much but its a $600.00 difference. 23 reviews of Kay Jewelers "Came in to buy a xmas present for Mom. This is the worst company to order Jewelry through. .left-navigation .nav-link a:hover, The latest complaint engagement ring was resolved on Aug 18, 2014. ; Over the phone: Call (855) 506-2499 to make a payment over the phone. What is your policy regarding the gold supply chain? Not an email. 8:30am - 10:00pm; Went to file a complaint directly with Kays, & I got from them - if I would have brought it in for my 6 month inspection, then I could have purchased the warranty & I wouldnt be in this spot. Trade-ins of in-store and online purchases are accepted at any Kay Jewelers location. If you continue Thank u so much Sonya u deserve a raise! Repair paid for and diamond replaced. What do I need to bring with me to the store to pick up my order? It was a great relief to have it arrive so soon. Great customer service and fast shipping.Updates on my package Thanks Kay Jewelers.. Love Kays in Thomasville Ga! I would like to write a letter to your corporate offices. KAY Jewelers Credit Card - Home - C.comenity.net To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. I contacted my bank for a dispute and Kay finally refunded me my money. Kay is a jewelry company owned by Signet Jewelers that was founded in 1916, and the company is headquartered in Fairlawn, Ohio. Budapest. The best phone number for Kay Jewelers is their 800-527-8029 customer service phone number, and you can get the details and use . A link has directed you to this review. Clear Filters. That's why we guarantee our diamond and color gemstone jewelry for a lifetime, as long as 6-month inspections have been performed and documented by an authorized representative. The company provides customers who purchase and own their jewelry a number of services, and by purchasing an extended service plan, these customers can take advantage of the jewelers' services for the life of the product. Text (855) 929 - 4190. It was 25% off. They treat their people like trash!!! Use this comments board to leave complaints and reviews about Kay Jewelers. Lifetime Diamond and Color Gemstone GuaranteeWe want you to be completely happy with your diamond and color gemstone jewelry, from the day you make your purchase, through all the years to come. No, there are no shipping charges applied to orders shipped to a store. I went to pick up and the associate could not find my ring- what a mess? It's time to enjoy your shopping with such a big sale. Learn more I will continue to put this review everywhere I can! When I checked in 3 days later they told me they were now escalating it and it would be another 7 days from that date until someone reached out. On Jun 1, 2022 I called and Waited 20 minutes on hold and the Call cut off. - See 759 traveller reviews, 160 candid photos, and great deals for Philipsburg, St Martin / St Maarten, at Tripadvisor. But long before becoming a nationally recognized jewelry retailer, Kay was the simple idea of two enterprising brothers from Reading, Pennsylvania. KAY Jewelers Customer Service Phone Number (855) 703-4522 & Emails I never heard back. We were not given any insurance claim information. You can contact their customer service team by phone at 1-800-539-0066 or by email at. The price I paid in 2003. With a commitment to providing exceptional customer service, Kay.com offers a variety of services, including free shipping, free returns, and a lifetime warranty on all of their jewelry. The easiest way you can pay your Kay Credit Card is through your online account or by using the EasyPay feature. No, there are no shipping charges applied to orders shipped to a store. I returned the earrings to the store on 2/26. From warranties to orders, Customer Support can answer all your questions. KAY JEWELERS - 23 Reviews - 27461 San Bernardino Ave, Redlands, CA - Yelp Top of the Page, Why do you measure jewelry in millimeters? Kay Jewelers Customer Satisfaction Survey Sweeps It was three rings together. Kay Jewelers is now hiring SEASONAL, PART-TIME, and FULL-TIME team members! The Customer Service At Kay Jewelers; The Final Word; The History of Kay Jewelers. Your order will be shipped from Kayoutlet.com to the KAY Outlet store of your choice. You have added the max number of Favorites. My husband surprised me with a beautiful kay jewelers wedding ring I loved it diamonds on the bottom and the top really love it they did a great job with it . Totally understandable. Unfortunately, there are quite a few good reviews about the company's support service. Design-a-ring: Why do you measure jewelry in millimeters? What is Kay Jewelers return and refund policy? Top of the Page, What is the difference between white gold and platinum? Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I had it insured and it appraised almost 30% more than what he paid for it!! Please see our return/exchange policy Even though it didn't ship yet I was told they cannot change the city state and zip code. Program Overview | Kay Jewelers Gold Exchange Have you taken the Kay Jewelers customer satisfaction survey yet? Credit & Financing. Salary wasn't the greatest. You're in the right place! I love that they offer the diamond replacement guarantee with any diamond purchase. Kay Jewelers PO Box 740425 Cincinnati, OH 45274-0425 Top of the Page. The trade-in value is the original purchase price, excluding charges such as tax and shipping. *To obtain authorized service under the Extended Service Plan, the covered goods must be taken to any Kay Jewelers location. In addition, all necessary repairs must be completed by our representatives. Kay Jewelers Customer Service; Kay Jewelers Customer Service Phone Number Phone Number: 1 (800) 527-8029. Kay Jewelers does not provide customer service by email, but does provide it by phone. In order to start the call, please close this box and then unblock your mic in your browser settings. So don't forget to put the discount to use. Average Customer Rating. I mostly enjoyed the shopping experience from here. Top of the Page, What is your policy regarding conflict diamonds? Found great customer service from Dustin and Xochitl and got a great deal. Customers can take advantage of Kay's Style Finder, which helps them find the right jewelry product they are buying as a gift or for themselves. I paid approx. Compare Coupons patiently and you may be able to get a 10% OFF. In addition they replaced the setting for the other earring for no". Customer Service Technical Support. They tried to fault me for the diamond coming out. Suggest avoid at all cost. Twitter. My ring is absolutely beautiful and the employees at the Oglethorpe Mall location went above and beyond outstanding customer service!! I called her desperate to find a band for my wife that was getting discontinued. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I was never informed that the diamond and plain diamond band I wanted that they ordered for me was custom. Email Kay Jewelers | Tips & Talking Points - GetHuman As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. Unsympathetic clerk claims that I am out-of-luck because I didn't purchase the "extended warranty", standard warranty is 30 days. Enjoy reading our tips and recommendations. When I brought it in, they said it would be $450 to repair. 2023 ForLocations.com All rights reserved. Purchased a Diamond ring 6 months ago & the center Diamond fell out. HotDeals uses cookies from third-parties or affiliate networks to Excellent Service. You can always get a free shipping coupon at KAY Jewelers. Custom designed jewelry is not returnable. Top of the Page, When will my credit card be charged for my in-store pick up? .js-responsive-image { First, browse the site and add the items you want to purchase to your shopping bag by clicking on the black "Add . First of all, check the store website. From guiding you to the perfect engagement ring to handling a purchase-related question. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Also got a gem of a gift for Mom. This complaint was posted by a verified customer. color. What is KAY Jeweler's return and refund policy? Many consumers are unable to pose their problems on the ground due to geographic restrictions, therefore, currently the best approach for them is KAY Jewelers online customer service. 8:30am - 10:00pm; Tue. I requested a replacement, but an exact replacement could not be located, so I asked if I could replace mine with another diamond bracelet from their store and pay the difference. Seasonal sales support to assist with consistent delivery of excellent customer service, operational standards, and compliance in all areas of operational activity. Or exchanged within 30 days at any Kay Jewelers. I dont know if something is wrong with the gold or the chain doesnt agree with my skin! Founded in 1916, Kay.com has been providing customers with quality jewelry for over a century. New setting for $500 with my stones put into it or b. Rubies, sapphires and emeralds are precious gemstones. My store experience at Kay Jewelers was absolutely amazing. A copy of your current Kay Jewelers Credit Card Agreement may be obtained by contacting customer service at the following link. Top of the Page, What determines the price of a diamond? I then changed the delivery to a UPS drop-off location so it wouldn't get lost to an address that didn't even exist. Discuss the issues you have had with Kay Jewelers and work with their customer service team to find a resolution. No, for security reasons, the person who ordered the merchandise must be the one to pick up the order. KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. I've already spoken to the store manager, I do not want to speak to him again. (Engraving is not available on Kayoutlet.com.). I ordered a pre owned ring on 11/28 and I received it by 12/6. Lease Purchase ProgramLearn MoreApply Now That's a great deal. Unless I can find my repair slip, they will not replace it. Go ahead. Whenever I purchase jewelry I always go to Kay Jewelers. (Engraving is not available on kay.com.) I am beyond frustrated with the service department at Kay Jewelers. Loved the product,quality,reasonable rates,customer service specially at Fair Oaks Mall. Simply bring it into any KAY (or Sterling Family of Jewelers location) within 60 days after your order was shipped (within 30 days for watches). When I brought it in, they said it would be $450 to repair. 2023 Genesis FS Card Services, Inc. (NMLS #1549514) 14600 Greenbrier Parkway, Beaverton, OR 97006 Vous avez un problme similaire? Overview. They had it sent back and returned on December 29th. *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. This profile has not been claimed by the company. and they even asked Brown, who said she bought the extended service . When the associate looked at his fathers ring under what appeared to be a microscope, she made a comment that all seven diamonds were impeccable, and that it was a truly amazing ring. I am currently a very dissatisfied customer. We went to Kay's off hwy 20 on January 2 and dropped it off to have it appraised and sized. ConsumerAffairs is not a government agency. Purchased a Diamond ring 6 months ago & the center Diamond fell out. KAY Jewelers Customer Service Phone Numbers, Emails And Other Contact Information KAY Jewelers Customer Service phone number (855) 703-4522, email, live chat, help center and other contact information are listed at HotDeals.com. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. There was so much back and forth with the manufacture with sizing and when the ring was returned, it was dented and scraped horribly. Get questions answered and resume your conversations easily! } I did not complain about that, and now the same diamond that we paid to have fixed has fell out again. Frequently Asked Questions - Kay Kay Jewelers information: contacts, address, founders, CEO, services, and products. Unsubscribe at any time. I recommend that you find a different jewelry if you want it repair right and if you want the ring returned back to you. By becoming a member, you can enjoy a range of benefits and perks that can enhance your experience at this store. Once again (3rd time), I was dismissed by the store manager, I believe her name was Dedra. Mounting GuaranteeFor twelve months from the date of purchase, we guarantee the mounting for your diamond, emerald, ruby or sapphire against all defects in material or workmanship. Advisory Board for Business Development - LinkedIn If requested, can I have my merchandise gift wrapped at the store? Service 10. An expert can help you narrow down options and find the perfect jewelry. Kay Jewelers Credit FAQs In our experience with Kay, we have had several frustrating experiences. Please try again. $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. Top 496 Kay Jewelers Reviews - ConsumerAffairs Our Credit Customer Service Department's hours are: Monday-Friday 8:30 AM - 12:00 PM Eastern Time . I have two options: a. Yes, just inform the sales associate at the time of pick up and your merchandise will be gift wrapped free of charge. Top of the Page. No, there are no shipping charges applied to orders shipped to a store. As it was a custom design using parts from other rings they sell, they informed me it would take 2-3 weeks to be finished. Fix for a reasonable amount. It can help you save $200 OFF on your orders. When you purchase our Extended Service Plan, we will make any covered repairs needed, up to the amount of the purchase price, at no additional charge.*. Chatting with Kay Jewelers Customer Service. Whether youre looking for a special gift for someone special or a timeless piece of jewelry for yourself, Kay.com has something for everyone. It never stated that if a ring couldn't be repaired, that I would be given the value from 20 years ago that I paid. Compare Coupons patiently and you may be able to get a 10% OFF. If youd rather exchange your purchase for something new, great! Please see our return/exchange policy. The address for our corporate headquarters is: Sterling Jewelers Inc. 375 Ghent Road Akron, Ohio 44333 I am only giving one star since you have to give a star to do the review. Be Blessed and Take my advice Please. She was diligent on researching the best options for me. Please DO NOT SHOP AT KAY'S. Boy did he make it up to me with a beautiful 3 ctw diamond wedding set!!!! You may trade in your diamond for another diamond at least double the trade-in value. You all are Rock StarsSheena. Ring sizing service will take up to three additional business days. I purchased a 1 1/2 ct. tennis bracelet in 2012, and unfortunately it has been broken and repaired four times. Claim it and get a lot of features. Often, support service operators "redirect" customers to the site with a request to first . Above all, provide memorable customer service to clients and workers according to our top-notch service standards. (Trade-ins are not accepted at kay.com.) I googled it and it said do not put your rings in bleach, I did not know Clorox would damage my ring. Later I was told it was a custom order and not returnable for that reason. November.25.22 5:20pm. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Kay Jewelers Credit Card Login, Payment, Customer Service, Cancel, and Well, every Kay policy should be the same. For a price quote on specific engraving requests, please visit your local KAY Outlet store. ComplaintsBoard.com is a leading complaint resolution website on the Internet. (Trade-ins are not accepted at kay.com. When will my credit card be charged for my in-store pick up? I came by with my boyfriend to just look around. Either another chain or another piece of jewelry or refund. Read full review of Kay Jewelers and 2 comments. 2020 for repair. Both gifts from my husband were purchased at this store and I had the receipt. What is KAY Outlet's return and refund policy? NOTHING LIKE HAVING MY LIFETIME WARRANTY.. she was so patient and understanding. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. Color gemstone jewelry is not eligible for trade-in. This company is a SCAM with jewelry. I will be sure to share this with everyone I know. Need Assistance? Contact our Customer Care Team Today. They refuse to remove the interest. Kay Jewelers Reviews - 29 Reviews of Kay.com | Sitejabber See below for other approximate conversions.3MM is approximately 1/8 inch6MM is approximately 1/4 inch13MM is approximately 1/2 inch19MM is approximately 3/4 inch25MM is approximately 1 inch50MM is approximately 2 inches75MM is approximately 3 inches They are not willing to take the interest off. You have added the max number of Favorites. Platinum is pure metal that is naturally white and much more I show up to Kays, to have it replaced, send it off and then 6 weeks later get a phone call explaining it would be 6,500$ to replace. Contact information is as follows: Here, KAY Jewelers is offering you $25 OFF on all their products. Your Jewelry Consultant is ready to talk! It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. They have been horrible to deal with for a refund. Teenagers look in the store windows at the mall, dreaming of diamonds and charm bracelets, and 20-somethings . Corporate Phone Number: +1-441-296-5872. Hamilton, HM 11 Bermuda. On Christmas Day when I opened my gift, my brand new 1 carat tennis bracelets was missing a diamond. I paid for a jewelry/gold guarantee that is supposed to cover repairs. Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. Custom designed jewelry is not returnable. I got an email on December 29th saying I would get my refund in 7 days. I requested that the issue be escalated to a district manager and that the phone call recording from June 10, 2022 be pulled up and reviewed BEFORE the district manager calls me back. KAY Jewelers offers engraving on select merchandise. Kay Jewelers Phone, Email, Address, Customer Service Contacts I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. ), Free Lifetime Cleaning and InspectionsBring your diamond or color gemstone jewelry into any Kay Jewelers location as often as you wish for free professional cleaning and inspection. *Exchanges are not accepted at kay.com. Kay Jewelers has resolved 87 complaints. Consumers complaining about Kay Jewelers most frequently mention customer service problems.Kay Jewelers ranks 142nd among Engagement Rings sites. } I called them and they told me that they had found and it would take another week to be ready for pick up. I would like to receive my e card immediately. I absolutely only shopped at the Kay's in Clarksville Indiana because of Chris the store manager was great to work with. I gave them the ring to have it repaired and they have lost my ring and will not replace it. With our free tools, you can check out the . Ailsa Kay lays out the literary equivalent of a jigsaw puzzle in Under Budapest, bringing into stark relief the triumphs, calamities, and desperation of two North American Hungarian families and those whose lives they've touched.. There's Agnes and Tibor, mother and son, travelling to Hungary for reasons they keep to themselves, he to recover from a disastrous love affair, she to search for a . AffirmLearn More May 23, 2022 4:52pm Case #[protected] was to be escalated to a supervisor. Really?!? Qishare 59 Inch Shoulder Strap,Adjustable Universal - Amazon.com What is the difference between natural and lab-created stones? So don't forget to put the discount to use. There was no one in the store but workers standing around . The earrings physically broke on second wear, in February. Will I have to pay shipping charges if I request in-store pick up? White gold is pure gold that is mixed with alloys to give it a white you can get $200 off some orders from KAY Jewelers. They worked together to approve a replacement bracelet for about the same value. I WAS there at 6 months. I email Kays and surprise surprise their "vendor" never even issued my return. Worst experience ever. My husband and I have been customers since 2000, when we made our first purchase by buying our wedding band. I took it in for repair that day. Went back to the store Ive lost the large 1ct diamond in the center of my ring, due to a prong completely busting off. .owl-carousel .owl-controls .owl-pagination .owl-page span { www.survey.kay.com Kay Jewelers Guest Satisfaction Survey Kay's Fine Jewelry: This is where you need to buy your jewelry in the Caribbean!! Kay Jewelers: My son order a ring for I and my sons gf why was it I hardly wear the ring, and Ive spent close to 14,000$ on it. If you have a payment history and your account is in good standing, you may be . Tried to cancel the order after 30-minutes but the customer service agent said it was already shipped. It's a wedding band. Kay Jewelers reviews first appeared on Complaints Board on Jul 30, 2007. Set a time to meet online or in-store, and we'll meet you, ready to help. Both share the same physical, chemical and visual properties. We aim to provide readers with the most up-to-date information available about today's consumer products and services. You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. Was worried about all the negative reviews but I had a great experience with kay from ordering to shipping and beyond when ups left the package three doors down at my neighbors houseluckily I went on a treasure hunt after ups said it was delivered and found it..But even when I called Kay thinking it was not delivered. Sign in to add more and ensure your Favorites will be available on all your devices. Oct 14, 2022 1:10pm - Spoke with Fahim and was told it was never escalated. To calculate the overall star rating and percentage breakdown by star, we don't use a simple average. I dropped off my ring to get resized and was told that it would be ready in 2 weeks, couple days before the 2 weeks I got a call that my ring got lost in the mail. It looked like they played soccer with the ring. I can honestly say that without the diligent hard work of Brittney, KiSaundra and Ren, this situation would not have ended as well as it did. Top of the Page, How will I know when my order is ready for pick up at my Kay Jewelers store? I was so excited and thankful for her great customer service. I love my Leo diamonds. When I ordered my 2nd custom band, I received an email including pictures of my supposed wedding set Share your photos and videos with others to prove the truth of your words.