Regus May Let You Out of Your Contract If You Have Miss As you did not process this correctly, the agreement continued an additional month. Agile and Scrum Certification Training in Fort Myers, FL www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Please could you send those details to me at lorraine.brule@regus.com so I can support you? Overpriced, more than 10k THB additional service charge for only moving sofas into the room. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. October 23 Get Regus reviews, rating, hours, phone number, directions and more. The retainer fee doesn't guarantee a successful outcome. This will ensure the agreement ends at the current final date and will not renew further. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. If you need further help, pleasespeak with our team member who is already in touch with you. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Location: Singapore Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. Best regards,Michelle Spire. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Our change management certification course teaches you how to develop practical solutions for effectively implementing change in the workplace. We find it very unfair that for this reason you post a very visible, insulting and untrue review. Office staff are always friendly. Here is my summary to strive for a refund of the retainer. Please remember that the retainer is refundable at the end of your agreement. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. Unacceptable billing practices. I am so frustrated. Any that you do not require can be opted out through your online account. Its a healthier, greener, flexible, and more cost-effective way to do business. Ts and Cs apply. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. Customer service is simply poor. 7. Great discounts. Combine information learn about implementing change management, its tools and industry best practice, facilitated by an experienced change leader. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. After investigating we noticed that your online request was missing. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. Trustpilot is assessing this review in accordance with our flagging process. No staff available for contacting on the event day. They would not remove the items that I didn't want. Submit a complaint and get your issue resolved. Retainer refunds can be requested through your online portal (myregus.com > Account > Billing and payment > Retainer balances) and is paid 30 days after end date. My contact end of March 2021. Such companies should not exist. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. You should request your retainer refund online (for security reasons) and it will be refunded within 30 days after your agreement end date. Were clear about this from day one. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. Regus Reviews | Read Customer Service Reviews of regus.ca - Trustpilot She promised me that I could get it on October 19 because it took 48 hours. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. They come with the latest technology, a friendly support team to ensure everything runs smoothly, and catering if you need it. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. Remember me Appreciate your immediate reply. Professional rooms for your next training session, interview, or pitch, wherever you need it. This complaint was posted by a verified customer. I will be taking legal action if this is not returned within 28 days (31/03/2023). Companies can ask for reviews via automatic invitations. As a matter of policy, BBB does not endorse any product, service or business. Their billing is confusing, they billing customers one month ahead. As you can see from your statement of account, available online (e.g. same goes with debt collector from malaysia that emailed me abt 3 months ago. I will be taking legal action if this is not returned within 28 days (31/03/2023). The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? I would love the opportunity to help further but havent been able to identify your account. DO NOT give them your payment info, DO NOT sign with them. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Transparency is very important to us, and all services can be opted in/out through your online account. And if you read the message, try to actually comprehend what the issue is rather than blowing it off. We found a responsible person where we inform her about the problem. Were clear about this from day one. Originally, total costs 20k THB, but end up with 50k THB. October 8 As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information When could I get my retainer back? A member of our team will get back to you as soon as we have the details. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. This company bills you for services you do not use. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Regus is a complete and total scam company. Our invoices are due on the payment date that is displayed on them. BBB reports on known marketplace practices. They are scammers, and incredibly dishonest. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. 9160 Forum Corporate Parkway, Ft. Myers, FL 33905. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. (Update) Do not delete my post! Requesting your retainer refund is very easy: simply log into your online account (i.e. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. After verifying my portal which ' my request for a retainer' had been disappeared, she sent me a form to let her know my bank information, which meant they didn't process my request until that day. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. Please remember that the retainer is refundable at the end of your agreement. Its an automated process. Regus Management Network Reviews, Complaints, Customer Service If you were to take direct space or a sublease you would also see these fees in your rent annually. 2023 Trustpilot, Inc. All rights reserved. (Sandra, I used the portal at first, however, your system made an error.)