Unlike Section 75, chargeback isnt a right or law and offers no guarantees, but it is a way your bank may be able to help you. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. Campaigners say ticket resale company Viagogo is not fully complying with a court order to reform its practices. A spokesperson for Viagogo said it had strict measures in place to ensure the accuracy and compliance of listings and to prevent fraudulent selling, which are audited annually by a third party. The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. We are no longer accepting comments on this article. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. 0. By browsing this website, you consent to the use of cookies. Seller 5 reviews; Agent 2 reviews; Administrator 1 review; Call Center Representative 1 review; viagogo reviews by location. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. Since their creation in 2006, Viagogo has expanded into 160 countries and established several lucrative partnerships with ticket vendors for live music, events and sports. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. Australian music stars warn fans of buying Viagogo tickets 2.9 Seller's Confirmation Obligation. The ticket seller is responsible for giving you a refund for tickets to a cancelled event. Five tips on when to seek help, hiring the right firm and typical costs, Do not sell or share my personal information. Save as much as you can and opt for investment trusts over trackers. This was because, in some cases, none had actually been sold because of uncertainty over whether events could go ahead owing to the pandemic. Three major secondary ticketing sites - StubHub, Get Me In and Seatwave - have formally committed to ensuring better information will . Touts who use this tactic advertise tickets they do not yet have, wait for a buyer to order them, before seeking to procure some from the concert organiser. Your experience can help others make better choices. How to spot a fake, fraudulent or scam website. Viagogo says it does this but takes no other steps to prevent the practice. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer. You also say that despite being in contact with them for months, Viagogo only recently told you which bank the card that the money had gone to was with, which was what triggered your memory of the old account. 'In terms of the 9 delivery fee, this was refunded to the credit card the customer used for his ticket purchase in line with our standard procedure for any buyer refunds.'. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. We will not allow You to buy or sell tickets before You have registered with Us. | Read 12,461-12,480 Reviews out of 30,829 In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. Only some of my tickets have sold. The site operates a system wehre the tickets don't go on sale until they receieve them. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Dodgy tickets, huge mark-ups - what is Viagogo really up to? That helps us fund This Is Money, and keep it free to use. Can you help me find out what has happened here? viagogo - Buy & Sell Concert, Sport & Theatre Tickets Shoppers are advised to double check card details when shopping on computers or mobile devices. Please remember that you will not be paid for this sale. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. viagogo Pay & benefits reviews Review this company. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Click the more button to email us. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? Viagogo Reviews: What Is It Like to Work At Viagogo? You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Consumer rights is a division of Which? If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. If I don't spend enough time in the UK, can I be forced to become a 'non-dom'? So its not int he sellers interest to sell fakes or not actually have the ticket. Viagogo Salaries in Limerick, Ireland | Glassdoor 4 July 2019: Following several warnings that viagogo has not done enough to overhaul the way it presents information on its website, the CMA is now moving forward with legal proceedings for. Viagogo is currently one of the world's largest ticket marketplace, and were one of the first ticket vendors to see major success online. It can be easy to mix up card details when shopping online, as many sites will require users to save their details, or auto-fill them when they are making a purchase. Project Mondo G is a Mercedes G-Wagen in a puffer jacket, New Honda's Civic: family car with rebellious bad boy in its line-up, Advert for the 1998 first generation of the Audi TT, Ford scrapping 1,300 jobs in UK amid European overhaul. It has ordered Viagogo to sell StubHubs international business, including the Spanish operation at the centre of fraud allegations, to satisfy competition concerns. These saved payment methods are designed to make life easier, so we don't have to type in our full addresses and payment information every time we make a purchase but as your case shows, it is vital to exercise caution. We only recommend purchasing tickets from AXS.com, the AXS contact centre, the venue box office, or the official venue . You will receive confirmation by email when the payment is made. How do I edit my listing? Scammers often look to exploit demand for the most popular events by selling fraudulent or non-existent tickets. 2.7 Payment Authorization. Find the tickets that were originally transferred to you from your viagogo seller and continue these steps. Before taking this step we advise that you take a look at our advice on writing a letter before action. I have since learned that Viagogo pay Google well to turn up first in these searches making people believe that . are safe places to buy tickets. Viagogo doesn't sell tickets themselves, but provides a platform for resellers to sell tickets, in a similar way to Ebay or Gumtree. It sickens us to think our gigs might lead to fans being ripped off by what is now a thriving, immoral industry. How can Viagogo get away with charging such big fees? Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. As per its policy it put the tickets back up for sale, telling me that when another fan purchased the tickets I would be sent the money. As shares tumble and costs soar Will the fast food giants ever deliver for investors? Hi All, I am a new member and have been in contact with Viagogo over the last few days as I looked to purchase Lewis Capaldi tickets on Friday, however the price I was given at the start of the. " viagogo has a really high turnover rate and this doesn't only apply to their employees " (in 11 reviews) " Lack of transparency, inflated "perks" " (in 5 reviews) 3.4 Indemnity. viagogo - Buy & Sell Concert, Sport & Theatre Tickets How to overhaul your portfolio and make your money work harder, The secret to becoming an Isa millionaire? Fast forward a few years, and the details she entered were still saved on your account. Be the first to hear about special offers. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. You may also file for a claim if your tickets are invalid or not accepted at the venue. I bought some tickets to a Paul Heaton and Jacqui Abbott concert in 2019 using the resale website Viagogo. M.B, via email. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. But it is not just these sites where buyers need to be careful. 1.1 Introduction. Sellers: once your tickets have sold, viagogo charges a service fee. The comments below have not been moderated. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Viagogo, based in Geneva, Switzerland, has not disclosed details of its . You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. Contact your bank or credit card company to verify the authorisation of payment to viagogo. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. If tickets are not consecutive, then the Seller must create a separate listing. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Say that you only used the tickets because you have a duty by law to keep your losses to a minimum. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Start today for 5% back on up to $1,000,000 in branded sales. Viagogo sells tickets from one fan to another, so it does not issue refunds - instead, it sells the tickets on again and passes the proceeds to the seller. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. All sales and bids are final. Find out more about salaries and benefits at Viagogo. The CMA should immediately intervene and investigate these allegations and take necessary legal action.. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. Viagogo is a secondary ticketing site. There must be a way, the payment was not accepted yet. What a load of shit, this site needs to GO. Campaigners and security experts said the links between the company and Viagogo raised questions about the resale websites commitment to prevent speculative selling. Another option you can try if you are looking for an alternative to Viagogo is Ticketsnetwork. Selling a type of mobile ticket and transferring it to the buyer. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). How do I unsubscribe from your newsletter? My daughter fell for a Facebook ticket sales scam that CRANE ON THE CASE: NatWest mortgage mix-up has left me with CRANEON THE CASE: HSBC froze my small business bank account Can you get a refund if a show or event is scrapped, you What you need to know about money: Listen to the This is Money podcast, 'The Beast' British-built Rolls-Royce appears on Top Gear in 1998, TikToker reveals Asda to leave your vehicle smelling 'lovely', Skoda gives drivers tips on how to travel with dogs, Dacia's new Jogger estate transforms interior space into a bedroom, See Prince Philip's Land Rover that sold for record amount. Visit the Payment Methods section to update the details. 5.2 Violations, Termination and Suspension. I consider myself to be relatively savvy when shopping online, but this is something I fell foul of when I moved home recently, resulting in several painful calls to a customer service number to explain and rectify my mistake. 2. 2.14 Substituted Seat Locations. How to cancel a payment to viagogo - PayPal Community You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. Scottish victims of Viagogo have vowed to keep fighting after the rogue ticket firm were forced to hand back more than 100,000. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. You are viewing the PayPal Community Archives. All of this is happening on the Competition and Markets Authoritys watch, he said, referring to previous efforts by the consumer watchdog to crack down on speculative sales. Almost all retailers now have an option to 'save this card for faster check-out next time'. What ticket resellers must do 5.4 Making Adjustments. The Sellers and the Buyers are hereafter jointly referred to as the Members. Get a discount code to save on your internet security, Listen to podcasts and books for less with these offers, Get the ultimate broadband and entertainment bundle, Get great deals on existing and new plans, Have a clean house and save money with these offers, As chip designer Arm chooses to float in US Ex-chancellor warns London stock market now 'less attractive'. Viagogo just like many other ticket sellers are modern professional con artists. You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Many times a ticket might have wildly different prices to the face value, particularly for in-demand events. 2.9 a) Exception to Sellers Obligation to Confirm. But, it's unlikely you'll be able to claim back any additional expenses such as travel or hotel accommodation in the event of a cancellation. These steps apply to Personal accounts. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . 2.5 Tax on Seller Proceeds. 'This is the benefit of working with a regulated and trusted platform like Viagogo. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. There is no standard way to calculate a service charge for particular tickets, but all compulsory fees, whether fixed or variable, must be clearly disclosed at the outset when the ticket price is first displayed. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. $39.99 a month + selling fees. There are typically two types of extra fees charged by ticket sellers on top of a ticket's face value: If the event you have booked is cancelled, rescheduled or has changed location, you are entitled to a refund of at least the face value of the ticket.